About Us
Our purpose is simple, to save lives at sea. Across the UK & Ireland, the RNLI is recognised for our lifesaving work from rescue and supervision to education and prevention. An essential part of making this happen is to ensure our IT equipment and systems support all of our activities, and that the RNLI IT&S team is able to support all our users, volunteers, and supporters. Our End User Computing team provides support for RNLI staff and volunteers throughout the UK and Ireland. We work closely as a team, and with our suppliers, to deliver IT systems and resolve any issues that our colleagues may have. This covers a range of services, from providing the business systems that enable our lifesaving and drowning prevention efforts to providing desktop systems, supporting new projects, and running networks and telephone systems. About the Role
The successful candidate for the IT Service Support Analyst position will play a key role in the End User Computing team and the culture of continuous improvement. Working from the RNLI Support Centre in Poole, you will be responsible for the control of the SharePoint databases that record our assets. You will have the confidence to chase down information and coordinate the return of equipment from leavers. You will support the End User Computing Services Manager with processes and procedures and be responsible for the upkeep of the knowledge base. This role offers support to the Service Desk Manager for weekly reporting and analysis of data as well as ticket triage. In addition, you will support your fellow SSA with the end-to-end cycle of equipment and service ordering and payment, working with our suppliers to ensure excellent service – this will include mobile telecom services, IT hardware, and software. Other activities will include generating reports, supporting line projects, and updating communication channels (intranet, team sites, etc.). As team development is crucial to the innovation needed in this role, you will have the opportunity to lead tasks and undertake training as required. About You
The team provides IT support to colleagues throughout the RNLI, so excellent customer relationship skills will be integral to this role, along with excellent attention to detail, administration, and communication skills. We are looking for someone who has experience working with ticketing/issue logging tools, as well as knowledge and use of financial processes and systems. Experience of using Microsoft tools, including Word, Excel, Visio, SharePoint, and PowerPoint – advanced use would also be advantageous.
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Our purpose is simple, to save lives at sea. Across the UK & Ireland, the RNLI is recognised for our lifesaving work from rescue and supervision to education and prevention. An essential part of making this happen is to ensure our IT equipment and systems support all of our activities, and that the RNLI IT&S team is able to support all our users, volunteers, and supporters. Our End User Computing team provides support for RNLI staff and volunteers throughout the UK and Ireland. We work closely as a team, and with our suppliers, to deliver IT systems and resolve any issues that our colleagues may have. This covers a range of services, from providing the business systems that enable our lifesaving and drowning prevention efforts to providing desktop systems, supporting new projects, and running networks and telephone systems. About the Role
The successful candidate for the IT Service Support Analyst position will play a key role in the End User Computing team and the culture of continuous improvement. Working from the RNLI Support Centre in Poole, you will be responsible for the control of the SharePoint databases that record our assets. You will have the confidence to chase down information and coordinate the return of equipment from leavers. You will support the End User Computing Services Manager with processes and procedures and be responsible for the upkeep of the knowledge base. This role offers support to the Service Desk Manager for weekly reporting and analysis of data as well as ticket triage. In addition, you will support your fellow SSA with the end-to-end cycle of equipment and service ordering and payment, working with our suppliers to ensure excellent service – this will include mobile telecom services, IT hardware, and software. Other activities will include generating reports, supporting line projects, and updating communication channels (intranet, team sites, etc.). As team development is crucial to the innovation needed in this role, you will have the opportunity to lead tasks and undertake training as required. About You
The team provides IT support to colleagues throughout the RNLI, so excellent customer relationship skills will be integral to this role, along with excellent attention to detail, administration, and communication skills. We are looking for someone who has experience working with ticketing/issue logging tools, as well as knowledge and use of financial processes and systems. Experience of using Microsoft tools, including Word, Excel, Visio, SharePoint, and PowerPoint – advanced use would also be advantageous.
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