Time Type: Full time
Posted on: Posted 30+ Days Ago
Job Requisition ID: JR100124
WELCOME to a world of endless possibilities within our dynamic company, where every door is an invitation to discover your fullest potential! We are constantly working on BRINGING NEW WORLDS OF WORK TO LIFE! Apply now, become part of our team and shape new worlds of work!
As an IT Service Desk Specialist at
BiGDUG , you will play a critical role in ensuring efficient and effective IT service delivery to our organisation. You’ll be responsible for
handling requests, resolving issues, and maintaining a high level of customer satisfaction . Your expertise in IT services, problem-solving, and communication will contribute to the smooth operation of our workplace technology. Responsibilities: Accept, categorize, and prioritize requests (Impact / Urgency) for the "Workplace" Narrow down the error pattern Check monitoring (IT services) for anomalies Perform problem analysis Resolve requests (for known problems) Forward requests to 2nd level (for new problems) Comment on requests and document solutions (e.g. within a knowledge database) Inform customers regularly about status Install and deliver workplace devices (laptops, mobile devices, etc.) Skills and Qualifications: Proven experience in IT service management Strong problem-solving skills Excellent communication and interpersonal skills Ability to work effectively in a team environment Familiarity with ITSM tools like ServiceNow Additional Expectations: Escalate tickets when necessary and propose solutions for automation and process improvements. Identify pain points from a service perspective and advocate for optimization. Collaborate with 2nd level departments for integration. Facilitate knowledge exchange between 1st and 2nd level support teams. Collaborate effectively across all groups/departments within the organization. Support Structure: Leverage automation practices supported by ITSM tools like ServiceNow. Ensure adequate staffing of the Service Desk team. Maintain up-to-date support documentation for each IT service. If you’re passionate about IT service excellence and enjoy solving complex challenges, we encourage you to apply! What we can offer you: We want you to love working here, so as well as an amazing role with the opportunity to grow with the business,
we are offering flexible/hybrid working,
a
highly competitive salary,
with the potential to earn a
great bonus
plus a 4.5% contributory (salary sacrifice) pension scheme and
23 days’ holiday
(plus bank holidays and your Birthday). You can organize your working hours individually and flexibly, and we also offer up to four weeks of workation. As part of the Haniel Group, you have access to a cross-company network and individual training (training courses, seminars, lectures, etc.). A further training budget is available to you. Death in service of 4 x your salary. Shopping discounts through Salary Extras. Free eye tests for VDU users. Access to private GP 24/7 and Employee Assistance Programme. Interested?
Then join our team and become part of TAKKT Group, a listed company! We are the leading provider in B2B omnichannel commerce for business equipment and are looking for motivated individuals to shape the future of work with us. With our successful brands like BIGDUG, Gerdmans, Kaiserkraft, Ratioform and Runelandhs we work every day on innovative and sustainable solutions and products that make the workday of our customers, and our own, the best it can be. Apply now, become part of our team and
shape new worlds of work!
#J-18808-Ljbffr
BiGDUG , you will play a critical role in ensuring efficient and effective IT service delivery to our organisation. You’ll be responsible for
handling requests, resolving issues, and maintaining a high level of customer satisfaction . Your expertise in IT services, problem-solving, and communication will contribute to the smooth operation of our workplace technology. Responsibilities: Accept, categorize, and prioritize requests (Impact / Urgency) for the "Workplace" Narrow down the error pattern Check monitoring (IT services) for anomalies Perform problem analysis Resolve requests (for known problems) Forward requests to 2nd level (for new problems) Comment on requests and document solutions (e.g. within a knowledge database) Inform customers regularly about status Install and deliver workplace devices (laptops, mobile devices, etc.) Skills and Qualifications: Proven experience in IT service management Strong problem-solving skills Excellent communication and interpersonal skills Ability to work effectively in a team environment Familiarity with ITSM tools like ServiceNow Additional Expectations: Escalate tickets when necessary and propose solutions for automation and process improvements. Identify pain points from a service perspective and advocate for optimization. Collaborate with 2nd level departments for integration. Facilitate knowledge exchange between 1st and 2nd level support teams. Collaborate effectively across all groups/departments within the organization. Support Structure: Leverage automation practices supported by ITSM tools like ServiceNow. Ensure adequate staffing of the Service Desk team. Maintain up-to-date support documentation for each IT service. If you’re passionate about IT service excellence and enjoy solving complex challenges, we encourage you to apply! What we can offer you: We want you to love working here, so as well as an amazing role with the opportunity to grow with the business,
we are offering flexible/hybrid working,
a
highly competitive salary,
with the potential to earn a
great bonus
plus a 4.5% contributory (salary sacrifice) pension scheme and
23 days’ holiday
(plus bank holidays and your Birthday). You can organize your working hours individually and flexibly, and we also offer up to four weeks of workation. As part of the Haniel Group, you have access to a cross-company network and individual training (training courses, seminars, lectures, etc.). A further training budget is available to you. Death in service of 4 x your salary. Shopping discounts through Salary Extras. Free eye tests for VDU users. Access to private GP 24/7 and Employee Assistance Programme. Interested?
Then join our team and become part of TAKKT Group, a listed company! We are the leading provider in B2B omnichannel commerce for business equipment and are looking for motivated individuals to shape the future of work with us. With our successful brands like BIGDUG, Gerdmans, Kaiserkraft, Ratioform and Runelandhs we work every day on innovative and sustainable solutions and products that make the workday of our customers, and our own, the best it can be. Apply now, become part of our team and
shape new worlds of work!
#J-18808-Ljbffr
