Remote – (work from home with occasional travel to client sites)
26 days annual leave + bank holidays
Regular company socials
Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme
Experience within an IT Managed Service Provider, VAR, IT Reseller, or similar is essential.
Due to the nature of our roles, candidates must be a
UK resident with permanent UK working rights,
residing within the UK. Please note that we
cannot offer visa sponsorship
for overseas candidates. THE ROLE: Reporting into the Head of Service Design, the successful candidate will play a key role in supporting the Sales team with scoping, designing, & promoting the business’ Service & Solutions offering to new and existing clients. You will be responsible for designing and delivering tailored solutions based on client requirements, covering a variety of outsourcing and support disciplines including support services, monitoring, hardware maintenance, software support, service desk, remote management, and service improvements. ROLES & RESPONSIBILITIES: Maintain and articulate a comprehensive understanding of the business’ service proposition. Evaluate customer requirements and
design/develop appropriate solutions
that provide value, are commercially viable for the client and business, and match customer needs. Produce proposals and presentations
to outline the solution and ROI/value added to customers. Lead thorough client briefing process, ensuring adequate information is gathered for complete and comprehensive proposals. Establish assumptions and risks of the solution and manage these throughout the creation and transition process. Create solution description documentation , managing the transition from operations to solution delivery, and resolve queries to ensure successful handover. Follow internal processes for
approval and cost sign off , working with the commercial team to ensure service schedules are created in line with the solution design. Work closely with the project management team on
onboarding/transition service projects. Ensure all relevant activity related to opportunities are recorded, updated, and maintained on Salesforce. Contribute to the development of the business’ service offering, providing the senior leadership team with service improvement opportunities and new propositions. SKILLS & EXPERIENCE: Previous experience in an
IT Service Design Consultant
role or similar is highly desirable. Experience within an IT Managed Service Provider, VAR, IT Reseller, or similar is essential. IT Service Delivery Manager, Transition Manager, Service Desk Manager role experience would be considered. Analytical and logical mindset; the ability to understand a customer’s IT environment & requirements and translate into relevant solutions. Strong communication skills with the ability to present, negotiate, and influence senior stakeholders regarding complex technical and commercial matters. An understanding of ITIL best practices. Excellent attention to detail & written skills, with proven experience writing complex managed service/support-based solution proposals. Experience of services including MDM, Service Desk, and technologies including Desktop, Cloud, Outsourced Infrastructure, and Networking, on either/both Apple and Windows estates. Knowledge/experience of working with contracts involving TUPE. Proficiency in the full Microsoft Office suite and experience creating and managing complex Excel spreadsheets, analysing data with the use of advanced features (pivot tables, formulas, etc.) Public Sector procurement & IT Bid Support Process experience would be highly beneficial but not essential. PRINCE2 and/or ITIL qualification, desired but not essential. UK resident
with
unrestricted right to work in the UK;
please note that we
cannot offer visa sponsorship
for overseas candidates. OUR CLIENT: Is a
CRN Reseller of the year winner
providing
technology
hardware, software, and managed service solutions
to a large and growing set of industry-diverse clients. As an intrinsically forward-thinking organisation they are committed to investing in the business and their employees, ensuring they maintain their excellent customer satisfaction rating, continue travelling on their upward growth trajectory, and stand out from the competition. This is an excellent opportunity if you would like to join a dynamic and forward-thinking organisation; if you would like to discuss the opportunity further, please contact Alice McGlaughlin at alice@wearemarmion.com or apply directly. Thank you for taking an interest in the role advertised. We’d like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
#J-18808-Ljbffr
UK resident with permanent UK working rights,
residing within the UK. Please note that we
cannot offer visa sponsorship
for overseas candidates. THE ROLE: Reporting into the Head of Service Design, the successful candidate will play a key role in supporting the Sales team with scoping, designing, & promoting the business’ Service & Solutions offering to new and existing clients. You will be responsible for designing and delivering tailored solutions based on client requirements, covering a variety of outsourcing and support disciplines including support services, monitoring, hardware maintenance, software support, service desk, remote management, and service improvements. ROLES & RESPONSIBILITIES: Maintain and articulate a comprehensive understanding of the business’ service proposition. Evaluate customer requirements and
design/develop appropriate solutions
that provide value, are commercially viable for the client and business, and match customer needs. Produce proposals and presentations
to outline the solution and ROI/value added to customers. Lead thorough client briefing process, ensuring adequate information is gathered for complete and comprehensive proposals. Establish assumptions and risks of the solution and manage these throughout the creation and transition process. Create solution description documentation , managing the transition from operations to solution delivery, and resolve queries to ensure successful handover. Follow internal processes for
approval and cost sign off , working with the commercial team to ensure service schedules are created in line with the solution design. Work closely with the project management team on
onboarding/transition service projects. Ensure all relevant activity related to opportunities are recorded, updated, and maintained on Salesforce. Contribute to the development of the business’ service offering, providing the senior leadership team with service improvement opportunities and new propositions. SKILLS & EXPERIENCE: Previous experience in an
IT Service Design Consultant
role or similar is highly desirable. Experience within an IT Managed Service Provider, VAR, IT Reseller, or similar is essential. IT Service Delivery Manager, Transition Manager, Service Desk Manager role experience would be considered. Analytical and logical mindset; the ability to understand a customer’s IT environment & requirements and translate into relevant solutions. Strong communication skills with the ability to present, negotiate, and influence senior stakeholders regarding complex technical and commercial matters. An understanding of ITIL best practices. Excellent attention to detail & written skills, with proven experience writing complex managed service/support-based solution proposals. Experience of services including MDM, Service Desk, and technologies including Desktop, Cloud, Outsourced Infrastructure, and Networking, on either/both Apple and Windows estates. Knowledge/experience of working with contracts involving TUPE. Proficiency in the full Microsoft Office suite and experience creating and managing complex Excel spreadsheets, analysing data with the use of advanced features (pivot tables, formulas, etc.) Public Sector procurement & IT Bid Support Process experience would be highly beneficial but not essential. PRINCE2 and/or ITIL qualification, desired but not essential. UK resident
with
unrestricted right to work in the UK;
please note that we
cannot offer visa sponsorship
for overseas candidates. OUR CLIENT: Is a
CRN Reseller of the year winner
providing
technology
hardware, software, and managed service solutions
to a large and growing set of industry-diverse clients. As an intrinsically forward-thinking organisation they are committed to investing in the business and their employees, ensuring they maintain their excellent customer satisfaction rating, continue travelling on their upward growth trajectory, and stand out from the competition. This is an excellent opportunity if you would like to join a dynamic and forward-thinking organisation; if you would like to discuss the opportunity further, please contact Alice McGlaughlin at alice@wearemarmion.com or apply directly. Thank you for taking an interest in the role advertised. We’d like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
#J-18808-Ljbffr
