Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation.
We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.
We are looking for an
IT Services Project Manager
to join our team in
Chineham, Basingstoke. This role involves both hands-on project delivery and operational support across a 24/7 supply chain environment, collaborating closely with the wider technology teams and working across multi-site locations in the UK, using technical and service delivery knowledge to deliver IT solution-based services. The purpose of this role is to lead a significant number of IT Infrastructure Projects, leveraging expertise in ITIL-based services, datacentre operations, hardware, and network management. This role is required to provide support on daily and on-rota critical support for major incidents, coordinating with 3rd party service providers to ensure timely and effective resolution. What’s in it for you? Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. Here are some of the benefits we offer that make working for Gist just that little bit more special… 20% M&S discount on most things from furniture, fashion, and food 25 days’ annual leave plus bank holidays (rising with length of service) Discounted rates on healthcare cash plan Attractive annual bonus scheme, based on M&S performance and personal objectives Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary) Amazing perks and discounts via our App to major restaurants and retailers Access to a wide range of wellbeing support – including our Employee Assistance Programme A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development Cycle to work scheme Salary : Up to £65,000 depending on experience Hours : 37.5 hours Per Week Working pattern : Monday to Friday Location : Chineham, Basingstoke, RG24 8UB What you’ll do: Your key accountabilities will include: Lead IT Infrastructure Projects: Ability to plan and execute small to medium-sized IT infrastructure projects, ensuring alignment with business goals and operational excellence. Service Implementation: Assist in the design, implementation, and integration of IT services and systems for new and existing business units, overseeing the process from initial documentation to installation, training, and post-installation review. Incident Management Support: Play an integral role in the Major Incident Management Team, providing coordination and leadership during major incidents that require close collaboration between internal teams and external infrastructure 3rd party partners. Managed Service Provider Liaison: Collaborate with Managed Service providers to ensure optimal performance and adherence to Service Levels Agreements, driving continuous improvement in processes and outcomes for end users. Problem, Change, and Incident Management: Actively engage in managing and resolving incidents and driving continuous improvements in problem and change management. Support Architecture Services: Work closely with the Architecture Services team to resolve incidents and ensure successful project rollouts, providing technical expertise where needed. Who you are: Your skills and experience will include: Minimum of 3 years of experience leading IT infrastructure projects, with a demonstrated track record of success in managing servers, networks, and end-user technologies. Desirable technical knowledge of IT network systems including firewalls, load balancers, Azure, and Active Directory, with at least 3 years of hands-on infrastructure support experience. Demonstrate a proactive, solution-focused mindset with the ability to take initiative and handle challenges independently. Strong written and oral communication skills with attention to detail. Ability to apply technical knowledge combined with pragmatism. Flexibility to travel when required. Why Gist? At Gist we are united by our core values; with safety and people at the heart of everything we do, we are progressive, accountable, collaborative, and ethical. Our objective is to establish a performance-focused environment that is fair and inclusive, where everyone can develop and connect meaningfully to their manager, the Gist vision, and M&S. We are fiercely protective of everyone’s health, safety, and wellbeing, and align firmly to M&S’s sustainability commitments in Plan A. Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era. As part of the M&S group, there’s never been a better time to be part of our team. Join us and make an immediate impact. Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If it’s meaningful to you, it’s important to us.
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IT Services Project Manager
to join our team in
Chineham, Basingstoke. This role involves both hands-on project delivery and operational support across a 24/7 supply chain environment, collaborating closely with the wider technology teams and working across multi-site locations in the UK, using technical and service delivery knowledge to deliver IT solution-based services. The purpose of this role is to lead a significant number of IT Infrastructure Projects, leveraging expertise in ITIL-based services, datacentre operations, hardware, and network management. This role is required to provide support on daily and on-rota critical support for major incidents, coordinating with 3rd party service providers to ensure timely and effective resolution. What’s in it for you? Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. Here are some of the benefits we offer that make working for Gist just that little bit more special… 20% M&S discount on most things from furniture, fashion, and food 25 days’ annual leave plus bank holidays (rising with length of service) Discounted rates on healthcare cash plan Attractive annual bonus scheme, based on M&S performance and personal objectives Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary) Amazing perks and discounts via our App to major restaurants and retailers Access to a wide range of wellbeing support – including our Employee Assistance Programme A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development Cycle to work scheme Salary : Up to £65,000 depending on experience Hours : 37.5 hours Per Week Working pattern : Monday to Friday Location : Chineham, Basingstoke, RG24 8UB What you’ll do: Your key accountabilities will include: Lead IT Infrastructure Projects: Ability to plan and execute small to medium-sized IT infrastructure projects, ensuring alignment with business goals and operational excellence. Service Implementation: Assist in the design, implementation, and integration of IT services and systems for new and existing business units, overseeing the process from initial documentation to installation, training, and post-installation review. Incident Management Support: Play an integral role in the Major Incident Management Team, providing coordination and leadership during major incidents that require close collaboration between internal teams and external infrastructure 3rd party partners. Managed Service Provider Liaison: Collaborate with Managed Service providers to ensure optimal performance and adherence to Service Levels Agreements, driving continuous improvement in processes and outcomes for end users. Problem, Change, and Incident Management: Actively engage in managing and resolving incidents and driving continuous improvements in problem and change management. Support Architecture Services: Work closely with the Architecture Services team to resolve incidents and ensure successful project rollouts, providing technical expertise where needed. Who you are: Your skills and experience will include: Minimum of 3 years of experience leading IT infrastructure projects, with a demonstrated track record of success in managing servers, networks, and end-user technologies. Desirable technical knowledge of IT network systems including firewalls, load balancers, Azure, and Active Directory, with at least 3 years of hands-on infrastructure support experience. Demonstrate a proactive, solution-focused mindset with the ability to take initiative and handle challenges independently. Strong written and oral communication skills with attention to detail. Ability to apply technical knowledge combined with pragmatism. Flexibility to travel when required. Why Gist? At Gist we are united by our core values; with safety and people at the heart of everything we do, we are progressive, accountable, collaborative, and ethical. Our objective is to establish a performance-focused environment that is fair and inclusive, where everyone can develop and connect meaningfully to their manager, the Gist vision, and M&S. We are fiercely protective of everyone’s health, safety, and wellbeing, and align firmly to M&S’s sustainability commitments in Plan A. Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era. As part of the M&S group, there’s never been a better time to be part of our team. Join us and make an immediate impact. Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If it’s meaningful to you, it’s important to us.
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