KEY ROLE OBJECTIVES
ROLE OVERVIEW
Job Title:
IT Services Systems Engineer Grade:
EC6 Contact Hours:
37 per week (1FTE) Contract:
Permanent As a member of the IT Services Systems Team, you will carry out the day-to-day operations, maintenance, and enhancement of the college’s IT infrastructure, ensuring the availability, security, and performance of the systems. Your responsibilities include: Providing excellent customer service to college end users by troubleshooting and resolving escalated support issues and service requests. Collaborating with IT Services colleagues and college end users to deliver innovative solutions through the application of technical knowledge and clear, effective communication. Following all IT Services policies and procedures, standards, and best practices. Ensuring work and systems are documented effectively. Contributing to the continuous improvement of IT Services processes, systems, and personnel. Supporting or performing operations outside of core hours when required. Supporting and exemplifying the college’s values and setting a good example for colleagues and students to follow. Responsible to:
Deputy IT Services Manager Department:
CIS Functional Links with:
Senior and College Leadership Teams, All College Staff, All College Students, External IT Service Providers
#J-18808-Ljbffr
IT Services Systems Engineer Grade:
EC6 Contact Hours:
37 per week (1FTE) Contract:
Permanent As a member of the IT Services Systems Team, you will carry out the day-to-day operations, maintenance, and enhancement of the college’s IT infrastructure, ensuring the availability, security, and performance of the systems. Your responsibilities include: Providing excellent customer service to college end users by troubleshooting and resolving escalated support issues and service requests. Collaborating with IT Services colleagues and college end users to deliver innovative solutions through the application of technical knowledge and clear, effective communication. Following all IT Services policies and procedures, standards, and best practices. Ensuring work and systems are documented effectively. Contributing to the continuous improvement of IT Services processes, systems, and personnel. Supporting or performing operations outside of core hours when required. Supporting and exemplifying the college’s values and setting a good example for colleagues and students to follow. Responsible to:
Deputy IT Services Manager Department:
CIS Functional Links with:
Senior and College Leadership Teams, All College Staff, All College Students, External IT Service Providers
#J-18808-Ljbffr
