IT Support | 2nd Line | Service Desk | Technical Support
My growing client based in Hemel Hempstead are looking to recruit a technical Support candidate for their internal team. You will provide support to users remotely and ideally have an understanding of networks, software and systems.
Responsibilities
Provide technical support to clients via phone and email.
Troubleshoot and resolve technical issues, including hardware, software, and network problems.
Log and manage support requests using our ticketing system.
Escalate complex issues when necessary.
Actively manage ticket system queues to chase resolution and reduce ageing tickets to agreed SLAs.
Participate in training sessions to develop technical skills and knowledge.
Provide excellent customer service and always maintain a professional demeanour.
Essential Skills
Understanding of computer systems, networks, and software.
Experience of working in an IT Support role.
Excellent communication and interpersonal abilities both written and verbal.
Strong problem-solving skills.
Attention to detail.
Experience working with customers.
Customer-focused with a commitment to delivering high-quality service.
Ability to work collaboratively with other departments and stakeholders.
#J-18808-Ljbffr
#J-18808-Ljbffr
