IT Support Technician - 2nd Line
Location : Ashton-Under-Lyne
Salary : £27,000 + Benefits
Job Type : Full-Time | Permanent
Are you a tech-savvy problem-solver with a passion for customer satisfaction? Ready to level up your IT support career in a dynamic and innovative business as a
2nd Line IT Support Technician ? Join our client, a well-established digital leader with a strong presence in sectors like
hospitality, retail, travel, leisure, and international events . As part of this growing team, you’ll work with cutting-edge technology, providing proactive, hands-on support for both client estates and internal infrastructure. Role Overview As a 2nd Line IT Support Technician, you will: Troubleshoot and resolve
escalated technical issues
from 1st Line. Perform
remote diagnostics, repairs, and proactive monitoring
to ensure smooth system performance. Support infrastructure projects, including network upgrades and system checks. Manage AWS services (EC2, RDS), Active Directory/Azure AD, and G Suite administration. Conduct testing, patching, and imaging of devices. Provide outstanding
end-user support
for clients and internal teams. Assist with phone systems, RMM tools, and content management. If you enjoy variety in your day, have a natural flair for problem-solving, and thrive in a fast-paced tech environment, this role will keep you engaged and excited! What We’re Looking For To hit the ground running, you’ll need: Proven experience
in helpdesk support, particularly 2nd line. Strong
IT knowledge
– including Windows diagnostics, AWS, and scripting (PowerShell/Bash). Exposure to tools like
HaloPSA, Splashtop, Atera , or other RMM/service desk systems. Understanding of
Active Directory, Azure AD , and
G Suite administration . Basic SQL query skills and familiarity with Cyber Essentials. A full
clean UK driving licence
and the flexibility to travel when required. Excellent customer service and communication skills – you’re the calm in the storm when issues arise! Bonus Points
if you have: ITIL certification or framework knowledge. Experience with Broadsign CMS. Why join the company? Work for an established and growing industry leader driving innovation in
digital solutions . Join a company that values
growth, teamwork , and technical excellence. Competitive salary, opportunities for professional development, and exposure to diverse, high-profile clients. A chance to work with cutting-edge technologies in a role where
no two days are the same .
#J-18808-Ljbffr
2nd Line IT Support Technician ? Join our client, a well-established digital leader with a strong presence in sectors like
hospitality, retail, travel, leisure, and international events . As part of this growing team, you’ll work with cutting-edge technology, providing proactive, hands-on support for both client estates and internal infrastructure. Role Overview As a 2nd Line IT Support Technician, you will: Troubleshoot and resolve
escalated technical issues
from 1st Line. Perform
remote diagnostics, repairs, and proactive monitoring
to ensure smooth system performance. Support infrastructure projects, including network upgrades and system checks. Manage AWS services (EC2, RDS), Active Directory/Azure AD, and G Suite administration. Conduct testing, patching, and imaging of devices. Provide outstanding
end-user support
for clients and internal teams. Assist with phone systems, RMM tools, and content management. If you enjoy variety in your day, have a natural flair for problem-solving, and thrive in a fast-paced tech environment, this role will keep you engaged and excited! What We’re Looking For To hit the ground running, you’ll need: Proven experience
in helpdesk support, particularly 2nd line. Strong
IT knowledge
– including Windows diagnostics, AWS, and scripting (PowerShell/Bash). Exposure to tools like
HaloPSA, Splashtop, Atera , or other RMM/service desk systems. Understanding of
Active Directory, Azure AD , and
G Suite administration . Basic SQL query skills and familiarity with Cyber Essentials. A full
clean UK driving licence
and the flexibility to travel when required. Excellent customer service and communication skills – you’re the calm in the storm when issues arise! Bonus Points
if you have: ITIL certification or framework knowledge. Experience with Broadsign CMS. Why join the company? Work for an established and growing industry leader driving innovation in
digital solutions . Join a company that values
growth, teamwork , and technical excellence. Competitive salary, opportunities for professional development, and exposure to diverse, high-profile clients. A chance to work with cutting-edge technologies in a role where
no two days are the same .
#J-18808-Ljbffr
