The Opportunity: IT Support Analyst
At HealthTrust Europe (HTE), we have an exciting opportunity for an IT Analyst to join our thriving organisation.
As an IT Support Analyst, you will be responsible for ensuring that everyone at HealthTrust Europe is able to access and use their IT equipment and associated software. A key area of focus will be incident resolution and requests reported to the HealthTrust Europe service desk. You will make the initial assessment, triage, research and identify resolution of service desk tickets relating to HTE’s IT infrastructure, equipment and software products.
So, who are we?
Based in Edgbaston, Birmingham, we offer solutions to manage spend effectively and improve performance, working with both public (NHS) and private healthcare providers to optimise the use of products and services to identify cost saving opportunities. As part of the HCA Healthcare Group, in March 2023, we were named in Ethisphere’s World’s Most Ethical Companies for the 13th time.
As an IT Support Analyst, you will:
Service Desk
Using the HTE case management system, the role holder will prioritise daily activity to ensure incidents and requests are resolved and managed in an efficient way. Proactively takes ownership of tickets in the service desk queue. Acting as the single point of contact for users for the duration of their case. Engaging internal and external resources as required to resolve tickets. Providing technical support and guidance to users across the business in all functions. Projects
Supports on projects as directed by the IT Manager. Leads on straightforward projects as directed by the IT Manager. Collaborates on projects with other functions by gathering essential requirements and making suggestions for best practice and innovative solutions as part of the project team. Other IT Duties
Develop and share documentation and user guides for IT staff and HTE staff for desktop applications and common queries. Ensure assets and asset ownership is logged and maintained in the HTE asset management system. Identifies potential new hardware and software solutions for HTE and communicates this to senior colleagues. KNOWLEDGE, SKILLS & ABILITIES Technical Skills – experience in 2nd line IT Support Strong in Azure Administration Strong in management of Office 365 Admin, Intune, Entra ID Strong in IT security, including Microsoft Defender and web security Strong in Service desk management processes Strong in Microsoft Office & management of Windows O/S Experience in management of basic networking Experience with Azure, Power Automate, Power Shell and Purview Excellent Customer Service Ability to communicate clearly and concisely Problem solving and ability to produce creative solutions At HealthTrust Europe we offer core benefits such as: Pension 25 days annual leave + Bank Holidays Hybrid working (up to 2 days per week working from home) HTE Me Time - block up to two hours per month in your diary as HTE Me Time to undertake activities that support your wellbeing Volunteering Leave Employees can access the following voluntary benefits and more, which are available at set times during the year: Dental Insurance Private healthcare Electric vehicle scheme Gymflex Private GP consultations Purchase up to 10 days additional annual leave Travel season ticket loan REF-219 382
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Using the HTE case management system, the role holder will prioritise daily activity to ensure incidents and requests are resolved and managed in an efficient way. Proactively takes ownership of tickets in the service desk queue. Acting as the single point of contact for users for the duration of their case. Engaging internal and external resources as required to resolve tickets. Providing technical support and guidance to users across the business in all functions. Projects
Supports on projects as directed by the IT Manager. Leads on straightforward projects as directed by the IT Manager. Collaborates on projects with other functions by gathering essential requirements and making suggestions for best practice and innovative solutions as part of the project team. Other IT Duties
Develop and share documentation and user guides for IT staff and HTE staff for desktop applications and common queries. Ensure assets and asset ownership is logged and maintained in the HTE asset management system. Identifies potential new hardware and software solutions for HTE and communicates this to senior colleagues. KNOWLEDGE, SKILLS & ABILITIES Technical Skills – experience in 2nd line IT Support Strong in Azure Administration Strong in management of Office 365 Admin, Intune, Entra ID Strong in IT security, including Microsoft Defender and web security Strong in Service desk management processes Strong in Microsoft Office & management of Windows O/S Experience in management of basic networking Experience with Azure, Power Automate, Power Shell and Purview Excellent Customer Service Ability to communicate clearly and concisely Problem solving and ability to produce creative solutions At HealthTrust Europe we offer core benefits such as: Pension 25 days annual leave + Bank Holidays Hybrid working (up to 2 days per week working from home) HTE Me Time - block up to two hours per month in your diary as HTE Me Time to undertake activities that support your wellbeing Volunteering Leave Employees can access the following voluntary benefits and more, which are available at set times during the year: Dental Insurance Private healthcare Electric vehicle scheme Gymflex Private GP consultations Purchase up to 10 days additional annual leave Travel season ticket loan REF-219 382
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