Job Title:
IT Service Desk Analyst (1st Line) Role:
Permanent Start Date:
ASAP Salary:
20k – 23k (depending on experience) per annum Location:
Farringdon, London (with travel to client sites) Job Purpose: Provide onsite and remote support to our client systems and users, which includes routine site visits, computer systems and software installations (projects), and computer network and connectivity maintenance. Responsibilities & Duties: Provide 1st line IT support using the service desk and monitoring systems. Offer troubleshooting, support, and fixes for client IT equipment or network failures. Provide phone, email or in-person support (onsite and remote). Client routine site visits to perform IT checks and proactive support. Walk clients through solutions to solve problems and direct questions to line managers & 3rd party specialists. Demonstrate great customer service skills and patience. Update client documentation and record IT environment changes. Manage and maintain client backups including backup technologies used. Maintain records of client hardware and software inventory. Assist with maintaining information security through controlled hardware or software installations. The ability to learn from other staff members and apply the knowledge to future projects or support scenarios. Follow disaster recovery plans for equipment, power, or security failures when necessary to protect data and security. Requirements: Ideally 1 year working in an IT environment. Basic understanding of IT networking and active directory environments. Experience with Microsoft Office 365 administration. Experience within a desktop support or IT administration role. Good customer service skills. Good written and verbal communication. IT Skills and Qualifications: Knowledge of Computers and Networks. Knowledge of Software and Hardware, Decision Making, Problem Solving, Critical Thinking. Strong Written and Verbal Communication, Interpersonal Communication. Attention to Detail, Ability to Work Under Pressure, Ability to Meet Goals, Patience. Experience:
Required Languages:
English – Advanced Employment:
Full-time Salary:
£20,000 – £23,000 yearly Benefits:
Annual Bonus, 22 days holiday + Bank Holidays, Training scheme About Delex Solutions: Experts in finding talented IT employees
#J-18808-Ljbffr
IT Service Desk Analyst (1st Line) Role:
Permanent Start Date:
ASAP Salary:
20k – 23k (depending on experience) per annum Location:
Farringdon, London (with travel to client sites) Job Purpose: Provide onsite and remote support to our client systems and users, which includes routine site visits, computer systems and software installations (projects), and computer network and connectivity maintenance. Responsibilities & Duties: Provide 1st line IT support using the service desk and monitoring systems. Offer troubleshooting, support, and fixes for client IT equipment or network failures. Provide phone, email or in-person support (onsite and remote). Client routine site visits to perform IT checks and proactive support. Walk clients through solutions to solve problems and direct questions to line managers & 3rd party specialists. Demonstrate great customer service skills and patience. Update client documentation and record IT environment changes. Manage and maintain client backups including backup technologies used. Maintain records of client hardware and software inventory. Assist with maintaining information security through controlled hardware or software installations. The ability to learn from other staff members and apply the knowledge to future projects or support scenarios. Follow disaster recovery plans for equipment, power, or security failures when necessary to protect data and security. Requirements: Ideally 1 year working in an IT environment. Basic understanding of IT networking and active directory environments. Experience with Microsoft Office 365 administration. Experience within a desktop support or IT administration role. Good customer service skills. Good written and verbal communication. IT Skills and Qualifications: Knowledge of Computers and Networks. Knowledge of Software and Hardware, Decision Making, Problem Solving, Critical Thinking. Strong Written and Verbal Communication, Interpersonal Communication. Attention to Detail, Ability to Work Under Pressure, Ability to Meet Goals, Patience. Experience:
Required Languages:
English – Advanced Employment:
Full-time Salary:
£20,000 – £23,000 yearly Benefits:
Annual Bonus, 22 days holiday + Bank Holidays, Training scheme About Delex Solutions: Experts in finding talented IT employees
#J-18808-Ljbffr
