Are you a Technology professional with the ability to communicate across every stakeholder in a European business with a smile and a helpful nature?
You will be accountable for all IT hardware and software, desk phones and phone system, iPads and iPhones, Laptop base builds, rebuild and a 3-year replacement cycle. Resolution of all IT queries and escalation when necessary. Enabling the business to work without interruption including maximum up time for all critical applications, systems and servers. Assist in the rollout of in essential maintenance and wider projects.
Key accountabilities must include: Qualified to A level or equivalent in an IT related discipline CompTIA A+ certification or equivalent Understanding of ITIL methodology Interest and understanding of Microsoft desktop environment Exposure to Windows Operating Systems Troubleshooting MS Office Application Suite Logical problem-solving strategies Good communicator written/verbal and good interpersonal skills Experience in first line IT Support Remote control applications such as Team Viewer and RDP MS Exchange 365 and MS Teams Xerox print solutions - including replacing consumables MS Server Operating System experience Hardware ability to open a computer and confidently identify components Active Directory and Group Policy Understanding of Power Shell Image deployment using Paragon or equivalent image software Mimecast VOIP telephony IVR telephony structure Datto backup Sophos or other cloud-based antivirus solutions
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Key accountabilities must include: Qualified to A level or equivalent in an IT related discipline CompTIA A+ certification or equivalent Understanding of ITIL methodology Interest and understanding of Microsoft desktop environment Exposure to Windows Operating Systems Troubleshooting MS Office Application Suite Logical problem-solving strategies Good communicator written/verbal and good interpersonal skills Experience in first line IT Support Remote control applications such as Team Viewer and RDP MS Exchange 365 and MS Teams Xerox print solutions - including replacing consumables MS Server Operating System experience Hardware ability to open a computer and confidently identify components Active Directory and Group Policy Understanding of Power Shell Image deployment using Paragon or equivalent image software Mimecast VOIP telephony IVR telephony structure Datto backup Sophos or other cloud-based antivirus solutions
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