If you're passionate about technology and ready to embark on a new rewarding career journey, this might be the right role for you. We're a not-for-profit organisation; our team provides IT support to our subsidiaries within the group. We are now looking for an IT Support Analyst to join the business to support our growth and development!
ABOUT THE ROLE
You will provide first and second line technical support to staff, assisting with hardware and software problems via phone, email, or onsite. You will support a diverse range of end-users with varying skills and abilities with technical programs. You will utilise skills in a collaborative and innovative environment. We are always open to hearing new ways to run our service to make it more effective, so if you are a forward-thinking individual who is keen to support organisational growth in an IT environment, keep reading!
Shift Pattern: 37.5 hours per week, Monday to Friday 9 - 5. You will be based at the central office in Islington.
ABOUT YOU
Ideally, we would like someone with an interest in IT and have undertaken relevant IT qualifications, ideally at NVQ Level 3 or 4, although we will consider applications from those willing to work towards this.
We support vulnerable people within our organisation, so you will need to have an understanding of what we do and have shared values of ambition, empowerment, transparency, and inclusivity, not just with staff but also with our residents and participants.
We are looking for a self-starter, someone who can use their initiative to resolve challenges as they arise, and able to form effective and purposeful relationships organisation-wide. You will be a team player, have a friendly and approachable attitude, and be able to think outside the box to bring new ideas to the team.
Day-to-day management of the service desk system.
Maintain a high degree of customer service for all support requests and take ownership of end-user requests.
Manage the full process of computer provisioning.
Undertake scheduled maintenance to ensure all computers are patched with important software and system updates.
Administer Microsoft 365 admin centres, software systems, operating systems, applications, directory services, and any other updates and additional tasks related to system administration.
Support with the onboarding process, ensuring new starters have the correct logins, equipment, and relevant training as necessary.
Engage with staff to understand their needs and support our employees in the use of computer systems and applications.
Learn and manage other digital programs within the organisation and support training and development for all staff and smaller teams where required.
KEY CRITERIA
What we are looking for:
Appropriate academic/professional qualification: Minimum of GCSE, BTEC, and/or A-Level qualification in IT, English, and Mathematics.
Experience of managing Microsoft Windows client operating systems – Windows 10/11.
Experience of administering and managing Microsoft 0365 admin centres.
Excellent problem-solving ability with a methodical and logical approach, able to work proactively to resolve challenges and mitigate further issues.
IT Proficiency at an advanced level, ability to learn new software with ease and able to deliver training and support to others.
What we would like, but not essential:
Experience of working in first- and second-line roles within agreed Service Level Agreements.
Experience in a similar support/service delivery environment, supporting with issues and incident management.
Additional professional Microsoft certifications.
Experience within a similar role in a similar sized and type of organisation.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits, and our Candidate Privacy Policy can be found on our website.
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