Education Requirements
- none
Industry
- Financial services
Qualifications - ideally strong GCSE/A level and or IT degree
Work Hours 37.5 hours per week
Skills and responsibilities
An IT Support Assistant is required reporting to the IT Support and Project Manager of a Leeds City Centre (behind train station) technology focused financial services organisation.
This is a split role running as partly IT related and partly Facilities/premises related and would suit a person looking for an all-round general office role with a good knowledge of IT hardware, technology systems and their management.
The support role (90+% of time) involves:
·Supporting org head office systems.
·Liaising with outsourced service providers to ensure ongoing service levels are maintained to ITIL standards.
·Procurement of IT related hardware/software/licences
·Support of the IT development network, maintenance/backup/upgrades/etc.
·Asset logging and management
·Prioritising and dealing with 350+ end users from 1 st line to 3 rd line support.
·Configuration and testing of Tablet PCs and software.
The facilities role (up to 10% of time) involves:
·Ensuring head office is operational
·Allocation and audit of security passes
·Maintenance/servicing of all systems
·Facilitating office upgrades/improvements
·Telephony management
·Consumable stock management
This role would suit an individual with exceptional organisational and personal skills from a general IT background. #J-18808-Ljbffr
- none
Industry
- Financial services
Qualifications - ideally strong GCSE/A level and or IT degree
Work Hours 37.5 hours per week
Skills and responsibilities
An IT Support Assistant is required reporting to the IT Support and Project Manager of a Leeds City Centre (behind train station) technology focused financial services organisation.
This is a split role running as partly IT related and partly Facilities/premises related and would suit a person looking for an all-round general office role with a good knowledge of IT hardware, technology systems and their management.
The support role (90+% of time) involves:
·Supporting org head office systems.
·Liaising with outsourced service providers to ensure ongoing service levels are maintained to ITIL standards.
·Procurement of IT related hardware/software/licences
·Support of the IT development network, maintenance/backup/upgrades/etc.
·Asset logging and management
·Prioritising and dealing with 350+ end users from 1 st line to 3 rd line support.
·Configuration and testing of Tablet PCs and software.
The facilities role (up to 10% of time) involves:
·Ensuring head office is operational
·Allocation and audit of security passes
·Maintenance/servicing of all systems
·Facilitating office upgrades/improvements
·Telephony management
·Consumable stock management
This role would suit an individual with exceptional organisational and personal skills from a general IT background. #J-18808-Ljbffr
