IT Support Analyst

CMA CGM | ABOUT US Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. JOB PURPOSE To provide 1st / 2nd line IT Support to all UK Group companies across the UK/Europe. Supporting over 500 users either face to face or remotely across multiple sites. Log all calls within the IT Helpdesk system and provide excellent technical and customer service skills to all levels of the business. Additional to IT support duties, assisting with the daily monitoring / administration and support of the local Infrastructure environment will be required. This consists of several physical servers hosting around 30 virtual servers with off site replication. MAIN RESPONSIBILITIES Ensure all calls and tasks are logged in the helpdesk call logging software – ServiceNow. Keep all open logs up to date and current with accurate & relevant information. Support the wider IT Infrastructure (Servers / Patching / Fault finding). Active Directory support. Provide Desktop support (hardware and software) both in person and remotely. Support all CMA-CGM applications (including CCIS). Support key anti-virus software for clients / servers / email. Produce proper and thorough documentation. Mobile Device Management (Intune). Provide timely and effective technical support of computers, servers and mobile devices. Provide a secure and reliable electronic environment. Pro-actively monitor and administrate the Server Infrastructure and Virtual Environment. Provide hands-on Server and Application support where required. Monitor daily backup procedures and resolve any issues that may be experienced. KEY COMPETENCIES & QUALIFICATIONS SKILLS & EXPERIENCE Significant IT support experience in a networked IT environment. Windows environment. Knowledge of Active Directory / DNS / DHCP etc. Knowledge of Azure environment (Entra ID & Intune). Knowledge of VM Ware or Hyper V hosting Environments. Excellent customer service skills. Attention to detail. Ability to work on own initiative and as part of a team. Excellent time management skills. PRACTICAL & TECHNICAL KNOWLEDGE Microsoft Windows (Clients) – Windows 10, 11. Microsoft Windows Server (2016 upwards). Extensive knowledge of Active Directory. Knowledge of Hyper-V and VMWare virtualization. Extensive knowledge of Microsoft Office – all versions. Experience using an IT ticketing system based around ITIL framework (ServiceNow preferable). Knowledge of PC imaging and deployment. IT Security (Antivirus software / Spam / Phishing awareness etc.).

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