IT Support Analyst

IT Support Analyst Winnersh Summary of Role: Reporting to the Service Desk Manager, this new role will require an individual who is able to flex and adapt as the organisation sets up a new office to support a significant growth in business. This will be a fantastic opportunity to join a brand new area within our business. You will be a champion for great Customer Service. The role combines onsite and remote site support in addition to supporting the service desk with colleagues working from geographically dispersed locations, providing telephone and remote desktop support in addition to site-based project delivery tasks and requests for service. You will be a self-starter, happy to work with people at all levels to deliver the outcomes required for the business to be successful. Main Duties: On-site support working in a classified environment Onsite project task support - "Moves, Adds, Changes" cabling and installation Audio Visual / Meeting / Conference support Enhancing the service desk and improving technical know-how, development of knowledgebase articles and documentation, driving a "shift-left" mindset and capability Desktop imaging and deployment Incident, Problem and Change Management Delivery of Requests for Service IT Asset Management 1st / 2nd Line Application support 1st / 2nd Line Infrastructure support Deskside support and supplementing the service desk where needed Essential Knowledge / Skills: With excellent customer service and influencing skills, you will build rapport and credibility with colleagues to focus on delivering results for the business. You will also have: A solid technical understanding of Active Directory, SCOM, SCEP, SCCM, Citrix, CompTIA. Technical aptitude, requirements management, and the ability to assess risk, issues, and non-compliance. Ability to travel (UK) and work with minimal supervision (Full UK Driving licence required). Existing Security Clearance (SC) or ability to become security cleared. Desirable: ITIL Foundation and relevant technical qualification(s). Practical experience of IT operation, project delivery, and troubleshooting across user devices, servers, and networking. Training and knowledge of health and safety risk assessments, method statements, and safe working practices.

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