IT Support Apprentice
Are you passionate about technology and eager to kickstart your career in IT? Join the team at Cabot Learning Federation as an IT Support Apprentice and be part of a dynamic and supportive environment where you'll grow your skills and knowledge in the world of IT support. Cabot Learning Federation is part of a highly respected education trust that places great importance on the role of technology in modern education. Their team is dedicated to providing top-tier IT support across their academies, ensuring that both staff and students have the tools they need to succeed. With a commitment to innovation, they offer a fantastic opportunity to learn, grow, and make a real impact within the education sector. Responsibilities: Collaborative Support: Work closely with the Network Manager to ensure the smooth operation of ICT systems within the academy. First Point of Contact: Act as the first line of support for ICT hardware and software issues, assisting staff and students with their queries and problems. Training & Troubleshooting: Provide training and troubleshoot issues to help users effectively utilize technology. Vendor Relations: Maintain productive relationships with external service providers, manufacturers, and suppliers. Documentation: Ensure that all data entry, reports, records, and other documentation are completed accurately and promptly. Team Collaboration: Work collaboratively with the central ICT team, sharing best practices and ideas to improve support services. ICT Resource Maintenance: Assist in the support and maintenance of ICT resources, including hardware, software, and audiovisual equipment. Ticket Management: Respond to, log, and resolve support requests in line with agreed service standards. System Updates: Contribute to network system updates and large-scale projects as required. Inventory & Orders: Manage stock control for IT consumables and create orders for new hardware and software. Event Support: Set up and manage AV systems for school events such as assemblies, staff meetings, and other functions. Automation & Scripting: Learn to use PowerShell and other tools to automate tasks and support application managers. Daily Troubleshooting: Regularly troubleshoot network issues, system failures, and other technical challenges. Qualifications: Keen Interest in IT: A strong passion for technology and a desire to learn more about IT systems. Motivated Learner: Eager to develop new skills and knowledge in a fast-paced environment. Initiative: Ability to work independently and solve problems using your own initiative. Team Player: Strong communication skills and the ability to work effectively within a team. Organisational Skills: Detail-oriented with strong time management abilities. Grade Requirements: A Grade 4/C in Maths and a Grade 5/C in English is required for this role. You must have the right to work in the UK and meet the required educational qualifications (Grade 4/C in Maths and Grade 5/C in English) to apply for this apprenticeship. Salary:
£12,621 per annum Hours:
Monday to Thursday, 8am to 4pm; Friday, 8am to 3:30pm Holidays:
25 days of holiday per year, plus bank holidays Benefits:
Pension Scheme, Cycle to Work Scheme, Employee Assistance Program, Flu Jabs, Exercise and Wellness Programs.
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Are you passionate about technology and eager to kickstart your career in IT? Join the team at Cabot Learning Federation as an IT Support Apprentice and be part of a dynamic and supportive environment where you'll grow your skills and knowledge in the world of IT support. Cabot Learning Federation is part of a highly respected education trust that places great importance on the role of technology in modern education. Their team is dedicated to providing top-tier IT support across their academies, ensuring that both staff and students have the tools they need to succeed. With a commitment to innovation, they offer a fantastic opportunity to learn, grow, and make a real impact within the education sector. Responsibilities: Collaborative Support: Work closely with the Network Manager to ensure the smooth operation of ICT systems within the academy. First Point of Contact: Act as the first line of support for ICT hardware and software issues, assisting staff and students with their queries and problems. Training & Troubleshooting: Provide training and troubleshoot issues to help users effectively utilize technology. Vendor Relations: Maintain productive relationships with external service providers, manufacturers, and suppliers. Documentation: Ensure that all data entry, reports, records, and other documentation are completed accurately and promptly. Team Collaboration: Work collaboratively with the central ICT team, sharing best practices and ideas to improve support services. ICT Resource Maintenance: Assist in the support and maintenance of ICT resources, including hardware, software, and audiovisual equipment. Ticket Management: Respond to, log, and resolve support requests in line with agreed service standards. System Updates: Contribute to network system updates and large-scale projects as required. Inventory & Orders: Manage stock control for IT consumables and create orders for new hardware and software. Event Support: Set up and manage AV systems for school events such as assemblies, staff meetings, and other functions. Automation & Scripting: Learn to use PowerShell and other tools to automate tasks and support application managers. Daily Troubleshooting: Regularly troubleshoot network issues, system failures, and other technical challenges. Qualifications: Keen Interest in IT: A strong passion for technology and a desire to learn more about IT systems. Motivated Learner: Eager to develop new skills and knowledge in a fast-paced environment. Initiative: Ability to work independently and solve problems using your own initiative. Team Player: Strong communication skills and the ability to work effectively within a team. Organisational Skills: Detail-oriented with strong time management abilities. Grade Requirements: A Grade 4/C in Maths and a Grade 5/C in English is required for this role. You must have the right to work in the UK and meet the required educational qualifications (Grade 4/C in Maths and Grade 5/C in English) to apply for this apprenticeship. Salary:
£12,621 per annum Hours:
Monday to Thursday, 8am to 4pm; Friday, 8am to 3:30pm Holidays:
25 days of holiday per year, plus bank holidays Benefits:
Pension Scheme, Cycle to Work Scheme, Employee Assistance Program, Flu Jabs, Exercise and Wellness Programs.
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