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IT Support Apprentice
Apply From:
25/01/2025
Learning Provider
Delivered by VELOCITY 1ST LIMITED Employer
Velocity Academy Vacancy Description
Your duties and responsibilities in this role will consist of: Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner. Provide excellent customer service as the first point of contact for all IT-related service requests. Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required. Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process. Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date. Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams. Knowing the right time to escalate issues to avoid delays in resolution. Key Details #J-18808-Ljbffr
Apply From:
25/01/2025
Learning Provider
Delivered by VELOCITY 1ST LIMITED Employer
Velocity Academy Vacancy Description
Your duties and responsibilities in this role will consist of: Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner. Provide excellent customer service as the first point of contact for all IT-related service requests. Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required. Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process. Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date. Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams. Knowing the right time to escalate issues to avoid delays in resolution. Key Details #J-18808-Ljbffr
