IT Support Coordinator

IT Support Coordinator Workplace IT is the UK’s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education Sector. We predominantly support enterprise level Commercial, NFP (Not For Profit) and Public Sector owned organisations with multiple locations and people across the UK. We are looking for an IT Support Coordinator based from our Taunton office. The Role Monitor, manage and coordinate all IT and Telecom Support Tickets. Manage multiple support ticket boards simultaneously. Allocate support tickets to engineers. Oversee escalated support tickets to third party IT and Telecom companies. Move/reschedule support tickets following delays, changes and unexpected events. Ensure Service Level Agreements (SLA’s) are met and engineers remain on track. Communicate updates to clients by telephone, email and within the ticketing system. Ensure information in our client management system is always up to date. Provide weekly and monthly reporting. Work closely and in conjunction with the Service Delivery Manager. About You Exceptional organisational capabilities. Comfortable working in a fast-paced environment managing multiple priorities. Adaptable to changing needs. Keen eye for detail. Strong communication skills to update clients via phone and email. Strong personality to keep IT engineers on track. A good understanding of UK Geography is advantageous. Excellent Microsoft Office Skills (Outlook, Excel and Word). Remuneration and Benefits: Basic Salary £27,500 to £30,000 (DOE). 25 days holiday plus UK Bank Holidays (Total 33 days holiday). Contributory Pension Scheme (NEST). Personal Learning Plan. Private Health Plan following probation. Quarterly 1:1 Reviews. Collaborative / UK Team Culture. Excellent Opportunities for Progression. Dell Laptop / Dual Monitors / Docking Station / VOIP Headset. Free Parking. Working Pattern: 9:00am to 5:30pm Monday to Friday Location: Month 1: Taunton Office 5 days per week. Month 2: Taunton Office 5 days per week. Month 3: Taunton Office 4 days per week / Home 1 day per week. Month 4: Taunton Office 3 days per week / Home 2 days per week. Month 5: Taunton Office 3 days per week / Home 2 days per week. Month 6: Taunton Office 2 days per week / Home 3 days per week. Interview Process: 30-minute Microsoft Teams Interview. 60-minute Face to Face Interview in Taunton. Job Type:

Full-time Pay:

£27,500.00-£30,000.00 per year Schedule: Monday to Friday Ability to commute/relocate: Taunton, TA1 3ND: reliably commute or plan to relocate before starting work (required). Experience: Coordinator / Administrator: 2 years (required). Work authorisation: United Kingdom (required). Work Location:

In person Reference ID:

SCFeb2024

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