Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
Working hours are Monday - Friday, 9am - 5pm. The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland. Provide desk-side and remote support to users, including resolving hardware and software issues. Adhering to KPIs and SLAs. Set up, configure and install new PCs and associated equipment in accordance with company procedures. Provide local support for desktop, server and network infrastructure equipment. Provide a high level of internal and external customer care. To partake in any developmental training as required in compliance with the Company Standard. Participate in covering on-site and off-site support, which may be as part of a shift rotation. You may be required to participate in an on-call/standby support outside office hours. Prepare technical proposals for improvement together with line manager. Creation and maintenance of working documentation, for example, SOPs and FAQs. Qualifications
In depth knowledge and experience of supporting appropriate versions of Microsoft Windows. Strong hardware support skills, including maintenance of PCs, printers and other associated equipment. Experience of basic Windows Server administration, including AD user creation, password administration, Group Policy etc. Microsoft Exchange/Outlook client. Full driving licence. Able to work alone and also as part of a team. Ability to plan, prioritise and organise own work. Appropriate experience in a similar support role. Adhering to SLAs and meeting KPIs. A+, Server+ or similar accreditation.
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Working hours are Monday - Friday, 9am - 5pm. The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland. Provide desk-side and remote support to users, including resolving hardware and software issues. Adhering to KPIs and SLAs. Set up, configure and install new PCs and associated equipment in accordance with company procedures. Provide local support for desktop, server and network infrastructure equipment. Provide a high level of internal and external customer care. To partake in any developmental training as required in compliance with the Company Standard. Participate in covering on-site and off-site support, which may be as part of a shift rotation. You may be required to participate in an on-call/standby support outside office hours. Prepare technical proposals for improvement together with line manager. Creation and maintenance of working documentation, for example, SOPs and FAQs. Qualifications
In depth knowledge and experience of supporting appropriate versions of Microsoft Windows. Strong hardware support skills, including maintenance of PCs, printers and other associated equipment. Experience of basic Windows Server administration, including AD user creation, password administration, Group Policy etc. Microsoft Exchange/Outlook client. Full driving licence. Able to work alone and also as part of a team. Ability to plan, prioritise and organise own work. Appropriate experience in a similar support role. Adhering to SLAs and meeting KPIs. A+, Server+ or similar accreditation.
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