Job Summary:
As an
On-Site
IT Support Engineer, you will be integral to maintaining IT infrastructure for one of our key customers in Bristol. In this
12-month contract role , you’ll provide vital first-line support, ensuring seamless operation of IT systems and equipment. With hands-on responsibilities, this role offers the chance to enhance IT stability and user satisfaction in a dynamic, industrial setting. What you’ll be doing: Respond to and resolve IT support requests via phone, email, or ITSM ticketing system. Troubleshoot hardware and software issues, escalating complex problems as needed. Configure, deploy, and maintain desktops, laptops, and other peripherals. Manage printer issues, including hardware repairs and software configurations. Ensure compliance with company security policies and perform daily system checks. Maintain and organise IT asset inventory to ensure accuracy. Create and update IT process documentation and generate helpdesk performance reports. You'll also: Provide training for end-users on various software applications and IT systems. Support continuous improvement by staying up-to-date with the latest IT trends and recommending enhancements. Here's what we're looking for: Proven experience in an IT support role, ideally in Heavy Industry setting with both on-prem and cloud infrastructure. Strong knowledge of Windows OS client builds and Microsoft Office Suite, with exposure to Windows Server with Active Directory. Familiarity with ITSM tools, OS Software & Hardware troubleshooting, and helpdesk ticketing systems. Excellent communication and customer service skills. Ability to work independently and collaboratively as part of a team. Bonus points: Experience with network troubleshooting, remote desktop tools, and VPN/network security tools. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, or ITIL Foundation). Knowledge of PowerShell and batch scripting and exposure to Group Policy. Familiarity with server hardware like HP ProLiant and tools like ManageEngine Service Desk Plus. You will live and breathe our values
- commitment, collaboration, inclusion, innovation, and inspiration. Benefits We offer competitive pay, 25 days holiday (rising to 27), 2 volunteering days, 1 personal day, plus bank holidays. Our substantial benefits package includes a company-matched pension, life assurance, enhanced parental leave, the option to buy extra leave, a cycle-to-work scheme, and more. About Trustmarque Delivering the value of technology…
For over three decades, Trustmarque has been a trusted technology partner, helping clients to adopt innovative technology for real-world impact. We are part of the Trustmarque Group, including Livingstone Technologies. Learn more about us Trustmarque is proud to be an equal opportunity employer, fostering a diverse and inclusive workforce. We provide equal employment opportunities regardless of race, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, marital status, pregnancy, or other legally protected status.
#J-18808-Ljbffr
On-Site
IT Support Engineer, you will be integral to maintaining IT infrastructure for one of our key customers in Bristol. In this
12-month contract role , you’ll provide vital first-line support, ensuring seamless operation of IT systems and equipment. With hands-on responsibilities, this role offers the chance to enhance IT stability and user satisfaction in a dynamic, industrial setting. What you’ll be doing: Respond to and resolve IT support requests via phone, email, or ITSM ticketing system. Troubleshoot hardware and software issues, escalating complex problems as needed. Configure, deploy, and maintain desktops, laptops, and other peripherals. Manage printer issues, including hardware repairs and software configurations. Ensure compliance with company security policies and perform daily system checks. Maintain and organise IT asset inventory to ensure accuracy. Create and update IT process documentation and generate helpdesk performance reports. You'll also: Provide training for end-users on various software applications and IT systems. Support continuous improvement by staying up-to-date with the latest IT trends and recommending enhancements. Here's what we're looking for: Proven experience in an IT support role, ideally in Heavy Industry setting with both on-prem and cloud infrastructure. Strong knowledge of Windows OS client builds and Microsoft Office Suite, with exposure to Windows Server with Active Directory. Familiarity with ITSM tools, OS Software & Hardware troubleshooting, and helpdesk ticketing systems. Excellent communication and customer service skills. Ability to work independently and collaboratively as part of a team. Bonus points: Experience with network troubleshooting, remote desktop tools, and VPN/network security tools. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, or ITIL Foundation). Knowledge of PowerShell and batch scripting and exposure to Group Policy. Familiarity with server hardware like HP ProLiant and tools like ManageEngine Service Desk Plus. You will live and breathe our values
- commitment, collaboration, inclusion, innovation, and inspiration. Benefits We offer competitive pay, 25 days holiday (rising to 27), 2 volunteering days, 1 personal day, plus bank holidays. Our substantial benefits package includes a company-matched pension, life assurance, enhanced parental leave, the option to buy extra leave, a cycle-to-work scheme, and more. About Trustmarque Delivering the value of technology…
For over three decades, Trustmarque has been a trusted technology partner, helping clients to adopt innovative technology for real-world impact. We are part of the Trustmarque Group, including Livingstone Technologies. Learn more about us Trustmarque is proud to be an equal opportunity employer, fostering a diverse and inclusive workforce. We provide equal employment opportunities regardless of race, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, marital status, pregnancy, or other legally protected status.
#J-18808-Ljbffr
