IT Support Engineer
Application Deadline:
3 February 2025 Department:
Business Operations Employment Type:
Full Time Location:
London Reporting To:
Head of IT
Description
Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We’re proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees. We are happy to share that we have partnered with
Business Disability Forum
to help us on our journey to becoming a more inclusive employer. We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their background.
Key Responsibilities
Desktop computer assembly Experience of Microsoft Windows and Office package Supporting a business network Ability to work on own initiative and prioritise workload Would enjoy speaking to and dealing with staff at all levels of the business Would enjoy working in a busy medium size business with offices in London, Hong Kong and the US. 2 to 3 years of first-line support experience on the Windows platform.
Skills Knowledge and Expertise
Front-line support – answering calls and emails from members of staff and providing initial guidance Ensuring all issues raised are logged in the service desk, and end users receive regular updates on their support issues Work with 3rd party suppliers on more complex problems before escalating to the System Administrator. Maintain IT team documentation in coordination with the IT manager Ensure all IT services in meeting rooms and pool equipment are tested regularly Ensure all desks have fully functional IT equipment Physical assembly of new computers and IT equipment, including network cabling Phone system support User induction and training on Microsoft and 3rd party products The primary applications supported are: MS 365 Office suite Office 365 Services Windows 10 and 11 Active Directory Azure MS Edge / Chrome File Servers Office 365 Exchange Office 365 SharePoint Office 365 MS Teams Basic printing support Project-based in coordination with the Infrastructure Engineer and Head of IT.
Benefits
Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported: Start of employment: Eye Care Employee Assistance Programme A day off for your birthday After 3 months employment: Pension (4% employer contribution and 4% employee contribution) Cycle to Work scheme Season ticket loan £350 annual wellbeing allowance to contribute to gym membership & fitness classes After 4 months and 1 year's service: Life assurance after 4 months Private healthcare after 1 years’ service Additional Perks: Company socials e.g., Christmas and Summer parties Access to Employee Affinity Networks Mentoring scheme Volunteering Day Mortgage Advice We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do.
#J-18808-Ljbffr
Application Deadline:
3 February 2025 Department:
Business Operations Employment Type:
Full Time Location:
London Reporting To:
Head of IT
Description
Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We’re proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees. We are happy to share that we have partnered with
Business Disability Forum
to help us on our journey to becoming a more inclusive employer. We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their background.
Key Responsibilities
Desktop computer assembly Experience of Microsoft Windows and Office package Supporting a business network Ability to work on own initiative and prioritise workload Would enjoy speaking to and dealing with staff at all levels of the business Would enjoy working in a busy medium size business with offices in London, Hong Kong and the US. 2 to 3 years of first-line support experience on the Windows platform.
Skills Knowledge and Expertise
Front-line support – answering calls and emails from members of staff and providing initial guidance Ensuring all issues raised are logged in the service desk, and end users receive regular updates on their support issues Work with 3rd party suppliers on more complex problems before escalating to the System Administrator. Maintain IT team documentation in coordination with the IT manager Ensure all IT services in meeting rooms and pool equipment are tested regularly Ensure all desks have fully functional IT equipment Physical assembly of new computers and IT equipment, including network cabling Phone system support User induction and training on Microsoft and 3rd party products The primary applications supported are: MS 365 Office suite Office 365 Services Windows 10 and 11 Active Directory Azure MS Edge / Chrome File Servers Office 365 Exchange Office 365 SharePoint Office 365 MS Teams Basic printing support Project-based in coordination with the Infrastructure Engineer and Head of IT.
Benefits
Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported: Start of employment: Eye Care Employee Assistance Programme A day off for your birthday After 3 months employment: Pension (4% employer contribution and 4% employee contribution) Cycle to Work scheme Season ticket loan £350 annual wellbeing allowance to contribute to gym membership & fitness classes After 4 months and 1 year's service: Life assurance after 4 months Private healthcare after 1 years’ service Additional Perks: Company socials e.g., Christmas and Summer parties Access to Employee Affinity Networks Mentoring scheme Volunteering Day Mortgage Advice We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do.
#J-18808-Ljbffr
