IT Support Engineer

Responsibilities: Provide first and second level technical support for end users via email, phone, ticketing systems, and remote access. Configuration and troubleshooting of user accounts, emails, and other productivity software. Diagnose and resolve computer hardware and software issues. Support users with Microsoft Office suite. Support the monitoring, maintenance, and delivery of anti-virus monitoring and filtering systems. Manage user accounts and permissions, including creating, modifying, and disabling accounts where required as well as maintaining directories and access controls. Install, configure, and troubleshoot software applications and operating systems on computers and other devices ensuring compatibility and optimal performance. Manage and support mobile devices such as tablets and smartphones (including Apple products) including device enrollment. Validate the completion of data backups and assist with data restoration where necessary. Maintain document management systems, including organizing and categorizing electronic files, ensuring data integrity and facilitating document retrieval for staff and students. Coordinate and schedule responses to IT support tickets, ensuring timely and effective resolution of reported issues. Provide technical support for printers and print services including troubleshooting printing issues. Support the maintenance of an up-to-date inventory of hardware, software, and licenses, and assist in procurement processes where necessary. Assist in the planning and implementation of IT projects such as system upgrades or new technology deployments. Work Location:

Onsite 5 days a week across schools in Cumbria.

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