1st/2nd line IT Support Engineer required by my client, a leading British Manufacturing company.
Providing 1st/2nd line support for Service Desk incidents and requests.
Engage with the EMEA IT Support team.
Ensures all support tickets are logged and actioned in a timely manner.
Ensures any urgent issue or request is immediately highlighted to a senior member of the team.
Completes desktop/laptop builds/configurations.
Manages the telephone system to ensure the configuration is maintained.
Works with the EMEA InfoSec team to ensure all vulnerabilities are patched in a timely manner.
Keeps the IT Equipment cage tidy and manages the hardware asset database in ServiceNow, reporting to IT procurement when supplies are becoming low.
Organises the safe destruction and recycling of old IT equipment and abides by WEEE waste standards.
Essential Skills Required Include:
Knowledge of Windows Active Directory and M365. Degree in Computer Networks (or similar). 2 years' experience working in a support environment. Appreciation of Virtualisation. An awareness and interest in networking, routing, firewalls, and client/server applications. Peripheral Installation and Support - Phone, Headset, Printers, etc. Customer service based - ability to be flexible and use different approaches in different situations. Strong communication - being able to convey information to other employees clearly and simply. Strong attention to detail.
Please get in touch in the first instance stating rate expectation for further information on this fantastic opportunity.
#J-18808-Ljbffr
Providing 1st/2nd line support for Service Desk incidents and requests.
Engage with the EMEA IT Support team.
Ensures all support tickets are logged and actioned in a timely manner.
Ensures any urgent issue or request is immediately highlighted to a senior member of the team.
Completes desktop/laptop builds/configurations.
Manages the telephone system to ensure the configuration is maintained.
Works with the EMEA InfoSec team to ensure all vulnerabilities are patched in a timely manner.
Keeps the IT Equipment cage tidy and manages the hardware asset database in ServiceNow, reporting to IT procurement when supplies are becoming low.
Organises the safe destruction and recycling of old IT equipment and abides by WEEE waste standards.
Essential Skills Required Include:
Knowledge of Windows Active Directory and M365. Degree in Computer Networks (or similar). 2 years' experience working in a support environment. Appreciation of Virtualisation. An awareness and interest in networking, routing, firewalls, and client/server applications. Peripheral Installation and Support - Phone, Headset, Printers, etc. Customer service based - ability to be flexible and use different approaches in different situations. Strong communication - being able to convey information to other employees clearly and simply. Strong attention to detail.
Please get in touch in the first instance stating rate expectation for further information on this fantastic opportunity.
#J-18808-Ljbffr
