Express Recruitment are proud to be working on behalf of a rapidly growing Midlands-based Managed Service Provider, who due to continued success and ongoing expansion, are currently seeking a technically astute and customer focused IT Support Engineer to join their technical team.
In return, the successful candidate can expect to receive a competitive salary of up to c£30,000, plus additional employee benefits including exciting opportunities for further career progression and advancement.
Responsibilities
Provide 1st, 2nd and occasionally 3rd line technical support to customers (both remotely and face-to-face), including occasionally travelling to different sites across Derbyshire/Nottinghamshire. Provide frequent feedback and updates to customers regarding their issues and requests. Record all actions, communications, and updates on the internal ticketing system – supporting tickets throughout their lifecycle. Manage IT assets such as laptops/monitors/printers. Deploy, support, and troubleshoot print services, IT hardware, Microsoft Operating Systems, and audio-visual services. Skills & Experience
Previous experience working within a similar 1st/2nd line technical support role desirable. Knowledge of standard tools such as Active Directory, Azure and further Office 365 applications beneficial. Solid understanding of networking infrastructure beneficial. Excellent and professional customer service skills, with excellent communication and listening skills. Previous experience within MSP environment desired but not essential. Full UK driving licence essential. Vacancy Summary Hours:
Monday-Friday Job Type:
Permanent, Full Time This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
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Provide 1st, 2nd and occasionally 3rd line technical support to customers (both remotely and face-to-face), including occasionally travelling to different sites across Derbyshire/Nottinghamshire. Provide frequent feedback and updates to customers regarding their issues and requests. Record all actions, communications, and updates on the internal ticketing system – supporting tickets throughout their lifecycle. Manage IT assets such as laptops/monitors/printers. Deploy, support, and troubleshoot print services, IT hardware, Microsoft Operating Systems, and audio-visual services. Skills & Experience
Previous experience working within a similar 1st/2nd line technical support role desirable. Knowledge of standard tools such as Active Directory, Azure and further Office 365 applications beneficial. Solid understanding of networking infrastructure beneficial. Excellent and professional customer service skills, with excellent communication and listening skills. Previous experience within MSP environment desired but not essential. Full UK driving licence essential. Vacancy Summary Hours:
Monday-Friday Job Type:
Permanent, Full Time This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
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