IT Support Engineer

About Us IDT are not your typical Managed Service Provider (MSP). We are a forward-thinking and humanised MSP dedicated to providing exceptional IT support while putting people first. Our mission is to empower businesses with technology solutions that enhance their productivity and success. If you're an experienced IT Support Engineer looking to join a team that values both technical expertise and genuine human connection, we want you on board. Job Description We’re looking for an IT Support Engineer with a proven track record in the world of MSPs. Do you have a passion for delivering top-tier technical support while also building meaningful relationships with clients? If so, we invite you to apply for the position of IT Support Engineer at IDT. In this role, you'll have the opportunity to work with a diverse client base, applying your technical prowess and interpersonal skills to make a real difference. Key Responsibilities Provide expert-level technical support to our clients, including troubleshooting hardware and software issues. Proactively monitor client networks and systems to identify and resolve potential problems. Collaborate with our clients to understand their business needs and recommend IT solutions that align with their goals. Manage and maintain client relationships, serving as a trusted advisor on IT-related matters. Participate in the planning and execution of IT projects, including network upgrades, migrations, and system implementations. Ensure timely resolution of IT support requests and document all interactions. Stay up to date with emerging technologies and industry best practices to continuously enhance your skills. Foster a positive and collaborative team environment by sharing knowledge and providing mentorship. Qualifications Previous experience working at an MSP is essential. Strong technical knowledge of operating systems (Windows, MacOS, iOS, Android), networking, cloud technologies, and cyber security. Proven experience with remote monitoring and management (RMM) tools and professional services automation (PSA) systems. Excellent communication and interpersonal skills, with a focus on empathy and client satisfaction. A commitment to ongoing professional development and learning. What We Offer Competitive salary and benefits package. A supportive and collaborative work culture. Opportunities for career growth and advancement within our humanised MSP. Access to cutting-edge technology and training resources. A chance to make a real impact on the success of our clients and our MSP community. How to Apply If you're passionate about providing exceptional IT support in a humanised MSP environment and you're ready to contribute your expertise to our team, please submit your CV and a cover letter detailing your MSP experience and why you're the ideal candidate for this role to careers@idt-ltd.co.uk. IDT is an equal opportunity employer, committed to diversity and inclusion in the workplace. Join us in revolutionising the way MSPs operate and in delivering exceptional IT support with a personal touch. Apply today and be a part of our humanised MSP journey! Job Type:

Full-time Pay:

£25,000.00-£30,000.00 per year Benefits: Company events Company pension Employee discount On-site parking Schedule: Monday to Friday Experience: Technical support: 2 years (required) Work Location:

In person

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