IT Support Engineer

Are you a techy problem solver with a passion for delivering top-notch IT solutions? Join our dynamic MSP client's team as a IT Support Engineer! You'll work hands-on with clients, supporting and troubleshooting to help them with their technical issues resolved as quickly as possible via telephone and tickets. A great opportunity to join a fast-paced environment offering you plenty of progression, support and training to take your career to the next level What You'll Do: - Offer support to customers and clients on the phone - Dealing with and logging Tickets - Troubleshoot and resolve hardware and software issues. - Collaborate with teams to deliver smooth IT implementations. - Provide exceptional customer support and technical advice. - Work with the 2nd line team to help solve customer issues and escalating where necessary Key Skills & Experience: - Experienced with Office 365 and Exchange - Comfortable using Active Directory, Group Policy and Azure AD - Knowledge of Windows 10 & 11 and Servers up to 2019 - Strong communication and problem-solving skills. - Experience with supporting and administering Networks - DNS, DHCP etc - Previous experience in an MSP environment (Desirable) - Full UK Driving License Location: Leicester Work Pattern: 8:30am - 5:30pm Monday to Friday Salary: GBP25k-GBP32k DOE If you have the relevant skills above and want to join a growing and market leading MSP in the Leicester area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you! This is an urgent role that needs filling ASAP so apply now!

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