Contract - 2 working days per week (Tuesday and Wednesday) for 4 weeks to start (possibility of extension with 5 days a week shifts)
Location - Bredbury Park Way, Bredbury, Stockport SK6 2SN
We are looking for an IT support engineer who can handle incoming incidents and service requests via our internal ticket system raised through various channels, including proactive monitoring, customer emails, or over the phone. With a focus on thorough fact-finding to lead customer issues through to completion with clear communication and ownership, this role empowers members of the team to manage issues effectively with support from internal SMEs and technical resolver groups.
Responsibilities:
Excellent verbal and written communication skills, able to clearly articulate updates for internal stakeholders and external customer updates. Ability to analyze complex fault scenarios to identify root cause and progress to resolution via diagnostics and problem-solving through critical thinking and systematic problem solving. Able to work collaboratively within a team environment to work towards a common objective. An analytical and methodical approach to investigating incidents and requests for internal and external stakeholders, able to troubleshoot problems and reach a resolution. An understanding of switches and networking and an awareness of Meraki Dash and Fortinet. Attentive listening to customer queries, absorbing the information provided and guiding issues towards resolution, responding empathetically and building positive working relationships through effective communication. Proficient in organizing tasks with an ability to multi-task, prioritizing accordingly and ensuring time is managed effectively with customer expectations met. Adaptable to a fast-paced and fluid environment with an appetite to develop new skills and proactively build on knowledge to enable professional growth. Demonstration of resilience in challenging circumstances, maintaining professionalism with an ability to guide situations through objection handling to agreeable outcomes. Skills & Experience:
Well-versed in a customer-facing role with a view to provide exceptional service. Experience of diagnosing and supporting enterprise network solutions, working alongside vendors and partners to deliver resolution within SLA. Knowledge and understanding of best practice frameworks (such as ITIL & ISO) for the delivery of IT services. If this is something that interests you and you possess the skills required, please do apply. Thanks. Job Overview
Location: Bredbury Stockport SK 6 2 SN, United Kingdom Flying Colours Consultancy - IT Consulting Company
#J-18808-Ljbffr
Excellent verbal and written communication skills, able to clearly articulate updates for internal stakeholders and external customer updates. Ability to analyze complex fault scenarios to identify root cause and progress to resolution via diagnostics and problem-solving through critical thinking and systematic problem solving. Able to work collaboratively within a team environment to work towards a common objective. An analytical and methodical approach to investigating incidents and requests for internal and external stakeholders, able to troubleshoot problems and reach a resolution. An understanding of switches and networking and an awareness of Meraki Dash and Fortinet. Attentive listening to customer queries, absorbing the information provided and guiding issues towards resolution, responding empathetically and building positive working relationships through effective communication. Proficient in organizing tasks with an ability to multi-task, prioritizing accordingly and ensuring time is managed effectively with customer expectations met. Adaptable to a fast-paced and fluid environment with an appetite to develop new skills and proactively build on knowledge to enable professional growth. Demonstration of resilience in challenging circumstances, maintaining professionalism with an ability to guide situations through objection handling to agreeable outcomes. Skills & Experience:
Well-versed in a customer-facing role with a view to provide exceptional service. Experience of diagnosing and supporting enterprise network solutions, working alongside vendors and partners to deliver resolution within SLA. Knowledge and understanding of best practice frameworks (such as ITIL & ISO) for the delivery of IT services. If this is something that interests you and you possess the skills required, please do apply. Thanks. Job Overview
Location: Bredbury Stockport SK 6 2 SN, United Kingdom Flying Colours Consultancy - IT Consulting Company
#J-18808-Ljbffr
