bet365 Stoke-On-Trent, England, United Kingdom
An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required.
As an experienced Engineer, you will provide support to the Business and work closely with other teams within IT Services to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the UK Business function alongside providing support where required to external offices.
The day-to-day work is interesting, challenging, and fast-paced with a hardworking and delivery-focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges.
The IT Support team provides on-site support to employees, as part of our core team this role will be covering a 07:00 to 22:00 shift pattern.
Preferred skills and experience
Strong interpersonal and customer service skills.
Excellent analytical and troubleshooting skills.
Strong written and verbal communication skills.
Ability to work independently with limited supervision.
Commercial experience working within a service management function.
Technical ability supporting and maintaining hardware and peripheral devices.
Experience of using an ITSM Tool for tracking, change, incident and problem jobs.
Experience deploying, imaging and supporting Windows 11, Windows 10, macOS, Linux, and iOS and Android mobile devices.
Experience supporting technologies from a diverse product stack including Active Directory, Microsoft Exchange, Office 365, Teams, Citrix, Cisco and VMWare Workstation.
Main Responsibilities
Resolving second line incidents.
Assigning incidents and acquiring knowledge from third-line teams.
Resolving incidents and queries for senior management.
Investigating and escalating MIs to major incident managers.
Completing system maintenance, alongside escalations and call outs.
Managing and updating hardware assets database.
Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation.
Deploying and Imaging end user computer hardware and deploying software packages.
Identifying and contributing to Service Improvement opportunities.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Gambling Facilities and Casinos
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Industry:
Gambling Facilities and Casinos
Specialties:
Sports Betting, Online Casino, Poker, Games, Bingo, Innovation
Employees:
5,001-10,000
Annual Revenue:
£3.39B
Founded:
2000
Address:
Spring Gardens, Manchester, Manchester, GB, M2 1AB,
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology. Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages. Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting. The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo. Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position. Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded. Today we continue to push technological boundaries and break new ground in software innovation.
