IT Support

To support technologies such as Active Directory, Office 365, Microsoft Azure, Windows Servers, Endpoint Central (Deployment & Vulnerability Management Software) & VoIP softphone system. Responsibilities & Accountabilities • Build workstations as required. • Resolve support tickets in our ticketing system within a timely manner. • Be the primary IT contact for our Bristol Office • Ensure Compliance and Security standards are met (ISO 27001, Cyber Essentials) • Undertake administrative procedures such as account creation & deletion within Active Directory. • Proactively seek to improve the IT environment. • Install and configure hardware (firewalls, switches, servers etc…) • Utilise remote access software to aid users remotely. • Undertake projects independently with support from your colleagues. • Systems administration including backups, networking, and antivirus. • Maintaining Asset registers and ensuring devices are kept within warranty and software licenses are up to date. • Keep up to date with new and existing technologies. • Participate in regular training/learning activities to maintain and develop skills and knowledge. • Adhere to all Stark policies, procedures and working practices. • Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work. • Any other reasonable duties as required.

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