IT Support Manager

IT Support Manager focuses on provide production support for futures trading and settlement systems.

What the role involves

• Provide production support for Futures trading and settlement systems.
• Support exchange connectivity platforms and trading applications.
• Troubleshoot complex system, connectivity, and trade flow issues in a high-pressure trading environment.
• Work closely with front-office users, infrastructure teams, and external vendors.
• Supporting automation, reporting, and operational improvement initiatives.
• Participate in incident management, root cause analysis, and system optimisation.

Skills and requirements

• Work closely with traders, operations, and technology teams to support day-to-day trading activities and system enhancements.
• Minimum 7 years’ experience in application support or production support within a Futures trading environment.
• Understanding of market regulations and operational controls, including.
• Experience with scripting and automation using.

Confirmed role details

• Up to £80K depending on experience.

Candidate fit

• Strong technical support professional with excellent understanding of Futures markets.
• Able to manage incidents effectively under pressure.
• Experience gained within investment banks, brokerages, or trading firms preferred.