I am currently looking for an IT Support Manager for an Ipswich based client. It's a combination of Service desk management, infrastructure management, and team management. Although it is a small number of direct reports, you will be tasked with increasing the team size over the coming 12 months. The role is very much a hands-on role with 3rd line responsibilities. However, apart from BAU work, there are a number of exciting projects to manage, including a complete IT estate build for a new location, implementation of a new recruitment system, and many more. Here you will be given the responsibility of sourcing and researching technologies and suitable systems.
Key Responsibilities:
Manage the service desk and infrastructure.
Oversee team management and expansion.
Handle 3rd line support responsibilities.
Lead exciting IT projects, including new location IT estate build and recruitment system implementation.
Source and research suitable technologies and systems.
Minimum Requirements:
Awareness of IT operating standards and frameworks focused on cyber security standards and practices (for example Cyber Essentials/plus, ISO27001).
Extensive technical knowledge of Microsoft 365 and Azure Active Directory, ideally supported with relevant certifications.
Company Benefits include (but not limited to):
Competitive Salary.
Probation completion bonus.
10% yearly performance bonus.
Life Assurance (7x salary).
20 days holiday plus bank holidays and Christmas shutdown - holiday increases by 5 days after 1 year of service.
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