A multinational business is looking for a personable and driven
IT Service Desk Manager
to join its expanding team, based in North London. Please note this is an office-based role and therefore the chosen candidate is required to be in the office 5 days per week. As the IT Support Manager, you will ensure that a smooth and efficient IT support service is provided to the business. You will be responsible for call management, managing SLA’s, delegating tickets, and providing hands-on support for escalated tickets. Working as an integral part of the internal technology team of 10 Engineers, you will provide both remote and face-to-face support. You will have a keen attention to detail and must be able to effectively prioritise and execute tasks in a busy environment and have proven analytical and problem-solving abilities. In order to be suitable for this role, you must be an accomplished IT Support or Helpdesk Manager with proven experience improving IT service provision in a Windows environment. ITIL certification would be advantageous to your application but is not essential. This is an excellent opportunity for a proven IT Service Desk Manager to join a highly successful company that offers a clearly defined career path.
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IT Service Desk Manager
to join its expanding team, based in North London. Please note this is an office-based role and therefore the chosen candidate is required to be in the office 5 days per week. As the IT Support Manager, you will ensure that a smooth and efficient IT support service is provided to the business. You will be responsible for call management, managing SLA’s, delegating tickets, and providing hands-on support for escalated tickets. Working as an integral part of the internal technology team of 10 Engineers, you will provide both remote and face-to-face support. You will have a keen attention to detail and must be able to effectively prioritise and execute tasks in a busy environment and have proven analytical and problem-solving abilities. In order to be suitable for this role, you must be an accomplished IT Support or Helpdesk Manager with proven experience improving IT service provision in a Windows environment. ITIL certification would be advantageous to your application but is not essential. This is an excellent opportunity for a proven IT Service Desk Manager to join a highly successful company that offers a clearly defined career path.
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