IT Support Officer – Darlington/Durham
Ref: ITTSO1JBV
Venn Group’s North East IT team are recruiting for an
IT Support Officer
to join a busy technical support team at a great organisation! Location:
Darlington/Durham Rate:
£14 – £15 per hour PAYE Duration:
3 months (potential extension) Start:
Immediate Day to day duties: Responsibilities: Provide IT support to customers in an enterprise environment Handle remote support and desktop support tasks Perform printer fixes and image-rebuilds of mobile devices, PCs, and laptops Resolve support tickets at the first point of contact or assign them to the relevant team for completion Monitor the IT Support voice mailbox Prioritise incoming requests, identify trends, and set resolution timescales based on impact and urgency Learn and support current technologies Answer IT support calls and respond to support queries submitted through email and other channels within Service Level Agreements (SLAs) Assist the IT Team Leader in maintaining high levels of customer service Identify and escalate high-priority or urgent issues to the appropriate personnel Responsible for incident and problem management Accurately record customer information to facilitate timely completion of incidents and requests Desired Skills: Experience providing IT support in an enterprise environment Proficiency in Windows 10, Office 365, Active Directory, Azure platforms, SCCM, and Microsoft packages Strong technical knowledge and troubleshooting skills Familiarity with on-site and remote support tools Good communication and customer service skills Ability to prioritise tasks and handle multiple requests simultaneously To apply for this role, please contact
Jordan Veitch
on
07441 916261
or email
jveitch@venngroup.com
with an up to date CV. Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
#J-18808-Ljbffr
IT Support Officer
to join a busy technical support team at a great organisation! Location:
Darlington/Durham Rate:
£14 – £15 per hour PAYE Duration:
3 months (potential extension) Start:
Immediate Day to day duties: Responsibilities: Provide IT support to customers in an enterprise environment Handle remote support and desktop support tasks Perform printer fixes and image-rebuilds of mobile devices, PCs, and laptops Resolve support tickets at the first point of contact or assign them to the relevant team for completion Monitor the IT Support voice mailbox Prioritise incoming requests, identify trends, and set resolution timescales based on impact and urgency Learn and support current technologies Answer IT support calls and respond to support queries submitted through email and other channels within Service Level Agreements (SLAs) Assist the IT Team Leader in maintaining high levels of customer service Identify and escalate high-priority or urgent issues to the appropriate personnel Responsible for incident and problem management Accurately record customer information to facilitate timely completion of incidents and requests Desired Skills: Experience providing IT support in an enterprise environment Proficiency in Windows 10, Office 365, Active Directory, Azure platforms, SCCM, and Microsoft packages Strong technical knowledge and troubleshooting skills Familiarity with on-site and remote support tools Good communication and customer service skills Ability to prioritise tasks and handle multiple requests simultaneously To apply for this role, please contact
Jordan Veitch
on
07441 916261
or email
jveitch@venngroup.com
with an up to date CV. Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
#J-18808-Ljbffr
