Role and Responsibilities:
Provide technical support for our employees across the UK, including assistance over the phone. Act as the point of contact for both first and second line support. Interact with users from a range of departments with differing levels of knowledge. Record, monitor, and follow up on support calls to ensure problems have been solved swiftly and accurately. Identify when an issue needs to be resolved by a third party and outsource this service. Support with Barchester’s PC, server, and network update and implementation projects. Required Experience and Qualifications:
Previous experience of working in a telephone-based support team using remote control technologies. Outstanding communication skills which enable you to deliver accessible advice. Self-motivated, able to work proactively without supervision. Comprehensive knowledge of PCs and Microsoft products, and an understanding of TCP/IP networking concepts and smartphone email configuration would be beneficial. Full UK driving licence. Rewards and Benefits:
If you join us, you can have a real impact on Barchester’s progress; this incredibly rewarding role is instrumental to our growth and success. As well as a competitive salary, we offer one of the best rewards packages in the care sector. Your generous benefits would include: Contribution pension scheme. A range of holiday, retail, and leisure discounts. You’ll also have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you have the qualities required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones, we would welcome your application.
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Founded in 1992, Barchester started with just one care home.
Today, we’re proud to have over 240 care homes and six independent hospitals across England, Scotland and Wales that continually meet and exceed all relevant regulatory compliance standards.
We deliver exceptional levels of care to over 11,000 residents and patients and we employ over 17,000 dedicated people across the entire organisation. We have continued to remain at the forefront of the UK’s private healthcare sector by providing award-winning care and investing in our employees through training, continuous development and sector-leading rewards packages.
We are also proud to be an Above National Living Wage Employer. With an extensive new build growth plan in place, we’re on track to opening 10 new care homes each year, for the next five years. But we can’t continue to thrive without the right people. We promote equal opportunities to our prospective and existing employees and display the Disability Confident logo with pride. We are also the only healthcare provider to be accredited as one of the best companies to work for in the UK by the Best Companies b-Heard Survey. With an array of awards and achievements under our belt, we know that we wouldn’t be where we are today without our people.
Our residents, patients and their loved ones rely on us to deliver outstanding person-centred care and support, 24 hours a day, 365 days a year. In fact, every single role across our homes, hospitals and support functions is pivotal in shaping the future of our organisation.
