Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading.
The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals.
Accountabilities:
Provide technically accurate, user-friendly solutions to basic end user requests Active Directory management Resolve printer issues Handle email issues Provide application support Manage new user creation Process user offboarding requests Build and set up workstations/laptops Troubleshoot technical issues and provide effective solutions Meet daily utilization goals Ensure high user satisfaction Keep up to date with the latest technology trends and products Occasionally travel onsite to perform tasks that cannot be completed remotely Hybrid work schedule - Mondays and Fridays are work from home days, while Tuesday, Wednesday, and Thursday are in-office days. This role requires:
A sense of humor and a positive attitude Strong problem-solving skills Voracious thirst for knowledge Ability to work in a fast-paced, high-pressure environment Strong written and verbal communication skills Experience with ticketing systems is a plus CompTIA, Microsoft 365, Network+, CCNA, or other support certifications are a plus
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Provide technically accurate, user-friendly solutions to basic end user requests Active Directory management Resolve printer issues Handle email issues Provide application support Manage new user creation Process user offboarding requests Build and set up workstations/laptops Troubleshoot technical issues and provide effective solutions Meet daily utilization goals Ensure high user satisfaction Keep up to date with the latest technology trends and products Occasionally travel onsite to perform tasks that cannot be completed remotely Hybrid work schedule - Mondays and Fridays are work from home days, while Tuesday, Wednesday, and Thursday are in-office days. This role requires:
A sense of humor and a positive attitude Strong problem-solving skills Voracious thirst for knowledge Ability to work in a fast-paced, high-pressure environment Strong written and verbal communication skills Experience with ticketing systems is a plus CompTIA, Microsoft 365, Network+, CCNA, or other support certifications are a plus
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