Posted Thursday 12 December 2024 at 06:00
Quotient Sciences is a drug development and manufacturing accelerator providing integrated programs and tailored services across the entire development pathway. Cutting through silos across a range of drug development capabilities, we help biotech and pharma customers save precious time and money in getting drugs to patients.
We employ more than 1,100 talented individuals globally, located at state-of-the-art development, manufacturing and clinical facilities in the UK and USA. Science, Agility and Culture are the core components that define Quotient Sciences, enabling us to do what we do in the way that we do it.
People join Quotient Sciences because we are a respected member of the drug development community that’s focused on innovation and are driven by an unswerving belief that ideas need to become solutions, and molecules need to become cures, fast. Because humanity needs solutions, fast. The Role We are looking for an IT Support Specialist for our site in Alnwick. This is an onsite, permanent role to provide support for IT systems, software, hardware, and users, in support of the Quotient business and its customers/clients. The role will also assist in the day-to-day administration of the IT helpdesk and any associated tasks. Assisting with projects and developing IT initiatives for the business. Colleagues holding this role will provide helpdesk support as well as providing project related support. Main tasks and responsibilities Assisting in meeting agreed SLA’s/KPI’s/Metrics for IT support services Support users and external clients as required Assist with the daily running of the IT department Provide ad-hoc out of hours support to cover for critical/ emergency IT issues Any other IT/facility based duties required by the business Follow through with users to ensure tickets raised are completed within SLA’s. Monitor and report on systems in line with daily requirements. Project related work to support roll out of new technology and systems Provide transitional support to system users and support the transition of new systems into service and business as usual support. Assist with the daily running of system and change projects. The Candidate 5 years of working in an IT/Helpdesk environment Experience in both 1st and 2nd line roles. Proven knowledge of IT systems, software and support methods A-Level or above qualifications in IT (or relevant industry experience/training) Ability to work individually and as part of a team Ability to prioritise workloads on a daily basis Experience of dealing with customers both in person and on the phone Experience of installing and configuring computer hardware, software, systems Experience troubleshooting and configuring Microsoft Windows operating systems Desirable qualifications and experience Experience of ITIL Service Operations Office 365 and Active Directory administration or certification Microsoft Windows Server administration Microsoft Intune Endpoint Administration Application Requirements When applying for a position with Quotient Sciences to be able to work in our organisation you must be aged 18 years or over and not have been debarred by the FDA. If you indicate you are under the age of 18 or have been debarred then your application will be automatically declined. Our Commitment to Diversity, Equity and Inclusion Quotient Sciences are advocates for positive change and conscious inclusion. We strive to create a diverse Quotient workforce and develop a workplace culture that provides a sense of acceptance for every person within our organisation. As a global employer, we recognise the value in having an organisation that is a true reflection and representation of our society today. Specifically we will not discriminate on the basis of race, colour, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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People join Quotient Sciences because we are a respected member of the drug development community that’s focused on innovation and are driven by an unswerving belief that ideas need to become solutions, and molecules need to become cures, fast. Because humanity needs solutions, fast. The Role We are looking for an IT Support Specialist for our site in Alnwick. This is an onsite, permanent role to provide support for IT systems, software, hardware, and users, in support of the Quotient business and its customers/clients. The role will also assist in the day-to-day administration of the IT helpdesk and any associated tasks. Assisting with projects and developing IT initiatives for the business. Colleagues holding this role will provide helpdesk support as well as providing project related support. Main tasks and responsibilities Assisting in meeting agreed SLA’s/KPI’s/Metrics for IT support services Support users and external clients as required Assist with the daily running of the IT department Provide ad-hoc out of hours support to cover for critical/ emergency IT issues Any other IT/facility based duties required by the business Follow through with users to ensure tickets raised are completed within SLA’s. Monitor and report on systems in line with daily requirements. Project related work to support roll out of new technology and systems Provide transitional support to system users and support the transition of new systems into service and business as usual support. Assist with the daily running of system and change projects. The Candidate 5 years of working in an IT/Helpdesk environment Experience in both 1st and 2nd line roles. Proven knowledge of IT systems, software and support methods A-Level or above qualifications in IT (or relevant industry experience/training) Ability to work individually and as part of a team Ability to prioritise workloads on a daily basis Experience of dealing with customers both in person and on the phone Experience of installing and configuring computer hardware, software, systems Experience troubleshooting and configuring Microsoft Windows operating systems Desirable qualifications and experience Experience of ITIL Service Operations Office 365 and Active Directory administration or certification Microsoft Windows Server administration Microsoft Intune Endpoint Administration Application Requirements When applying for a position with Quotient Sciences to be able to work in our organisation you must be aged 18 years or over and not have been debarred by the FDA. If you indicate you are under the age of 18 or have been debarred then your application will be automatically declined. Our Commitment to Diversity, Equity and Inclusion Quotient Sciences are advocates for positive change and conscious inclusion. We strive to create a diverse Quotient workforce and develop a workplace culture that provides a sense of acceptance for every person within our organisation. As a global employer, we recognise the value in having an organisation that is a true reflection and representation of our society today. Specifically we will not discriminate on the basis of race, colour, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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