The Role:
To provide a comprehensive 1st & 2nd line IT Support function to the Mulberry Group (c.1000 employees) as part of the IT Support Team. Maintain in-depth and current technical knowledge to provide expert advice. Within the role, you will provide support to all the company’s existing ICT systems. The IT support service involves: Resolving support calls, managing own calls on the IT Service Desk, carrying out hands-on support of London-based users (200 users currently), providing remote support of Mulberry ERP systems and other central back-end systems across all Mulberry sites, and participating in project work (upgrades, implementations).
The role is based in London and has a requirement to be on-site 5 days a week, with some travel to our UK offices and stores, as the business demands. Weekend on-call support may be required.
Duties & Responsibilities:
Support and implementation of the following:
Critical business systems:
Prima ERP system, Business Objects reporting, Manhattan WMS system, Aptos, Hybris, Salesforce, Mulesoft.
Retail / EPoS systems:
Installation, deployment, and support of EPOS system (Retail J) and Tulip POS.
Operating systems:
Maintenance of Windows Server 2012+, Microsoft 365 including Exchange, Active Directory, Intune, Azure, SharePoint, Teams, Windows file server.
Desktop Support:
Microsoft Windows 10 & 11, Microsoft Office 365, Apple iOS, MS Authenticator.
Networking:
Detailed knowledge of the following areas - WAN/LAN, TCP/IP, DHCP, VPN, and Switches/Routers, Cisco Meraki.
Mobile/IP Telephony:
Support and maintenance of mobile telephones, including Apple iPhones & Android devices, 8x8 system.
Hardware support and Maintenance:
Desktop PCs, laptops, mobile solutions, printers & photocopiers, meeting room and AV support.
Skills and Experience Required:
Minimum two years' experience in a similar level IT Support role. Previous experience supporting corporate/retail/store users preferred. Strong communication skills and a customer service approach. Positive, 'can-do' attitude.
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Minimum two years' experience in a similar level IT Support role. Previous experience supporting corporate/retail/store users preferred. Strong communication skills and a customer service approach. Positive, 'can-do' attitude.
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