We are supporting our client to find an IT Support Specialist ideally based in Peterhead, although somebody that is willing to commute to Peterhead from Aberdeen 2-3 days per week will also be considered. The successful candidate will be responsible for 1st - 2nd Line Support, Hardware and Software Maintenance, Asset Management, Networks, and Telecoms.
Overview job description
The IT Support Specialist will ensure that the business is provided with an extremely high level of IT support & project management services.
You will manage, support, and develop the IT helpdesk, policies, reports, and procedures, satisfying both business and customer needs.
Responsible for providing both end user and overall technical support to IT users based at HQ and operational sites. This support will be delivered by email, phone, using remote management tools, or in person. This role will include travel to sites on an “as needed” basis.
Ensure comprehensive asset management is undertaken at all sites of responsibility.
Support other members of the IT Department and site-specific teams in maintaining high levels of safety, availability, and reliability for IT hardware and software.
Main duties and responsibilities
1 st
- 2 nd
line IT support. Hardware and software installations. Hardware rollouts and upgrades. Asset management. Supporting several IT projects and strategic activities. Telecoms Support – Mitel IP, voice recording, and mobile phones. Active Directory, Ivanti, CMMS, Office 365. Desirable Skills & Experience Degree qualified in a relevant IT subject. Previous IT Support experience. Experience in installation, upgrading, and general support of a wide range of software applications. Experience in building, installation, and upgrading of hardware. Experience with Network support, installation, and maintenance. Microsoft OS. MS 365. Valid UK Drivers Licence.
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- 2 nd
line IT support. Hardware and software installations. Hardware rollouts and upgrades. Asset management. Supporting several IT projects and strategic activities. Telecoms Support – Mitel IP, voice recording, and mobile phones. Active Directory, Ivanti, CMMS, Office 365. Desirable Skills & Experience Degree qualified in a relevant IT subject. Previous IT Support experience. Experience in installation, upgrading, and general support of a wide range of software applications. Experience in building, installation, and upgrading of hardware. Experience with Network support, installation, and maintenance. Microsoft OS. MS 365. Valid UK Drivers Licence.
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