E: anthony.dale@adalta-solutions.com
T: 0161 511 8384
IT Support Team Leader -
Manchester – On-site Job Title: IT Support Team Leader Office Location: Manchester City Centre Salary: £45,000 - £50,000 DOE Company profile My client is an enterprise-level company that is the market leader in their industry. This role will require you to manage teams across two offices. Key skills required Previous experience managing a multi-site team. Knowledge of Microsoft Operating Systems Proficient in Microsoft Office Suite. Excellent time management skills and ability to work under pressure. Main responsibilities Prioritising and managing incidents and requests via the ticketing system and management escalations. Ensuring that the desktop estate is maintained, and assets are documented accurately in CMDB. Monitoring quality of work against agreed performance criteria. Coordinating activities for large scale projects and liaising with Project Managers. Developing the team through regular coaching and feedback sessions. Ensuring agreed processes are understood and followed by reporting staff. Updating all procedural documentation and templates as necessary. Reviewing CVs and conducting interviews to recruit new staff. Communicating effectively with stakeholders and managers across the wider business. Leading and shaping the team identity and morale. If this role is of interest, please contact me at anthony.dale@adalta-solutions.com
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Manchester – On-site Job Title: IT Support Team Leader Office Location: Manchester City Centre Salary: £45,000 - £50,000 DOE Company profile My client is an enterprise-level company that is the market leader in their industry. This role will require you to manage teams across two offices. Key skills required Previous experience managing a multi-site team. Knowledge of Microsoft Operating Systems Proficient in Microsoft Office Suite. Excellent time management skills and ability to work under pressure. Main responsibilities Prioritising and managing incidents and requests via the ticketing system and management escalations. Ensuring that the desktop estate is maintained, and assets are documented accurately in CMDB. Monitoring quality of work against agreed performance criteria. Coordinating activities for large scale projects and liaising with Project Managers. Developing the team through regular coaching and feedback sessions. Ensuring agreed processes are understood and followed by reporting staff. Updating all procedural documentation and templates as necessary. Reviewing CVs and conducting interviews to recruit new staff. Communicating effectively with stakeholders and managers across the wider business. Leading and shaping the team identity and morale. If this role is of interest, please contact me at anthony.dale@adalta-solutions.com
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