Job Title:
IT Support Team Lead Location:
Ipswich, Suffolk Remuneration:
From 45,000 per annum Contract Details:
Permanent, Full Time Our client is a leading international manufacturer of building construction materials for roofs. They pride themselves on delivering comprehensive technical roofing solutions that cater to every client's unique needs. With a commitment to quality and innovation, they ensure their products are at the forefront of the industry, backed by a people-focused culture where employees are valued and developed. Responsibilities: Lead and mentor the IT support team, ensuring the delivery of high-quality service. Manage day-to-day operations and handle escalated issues. Oversee internal IT projects and coordinate with a Managed Service Provider (MSP). Foster a user-centric approach to customer service, identifying areas for improvement. Monitor team performance metrics and oversee documentation and training. Collaborate with stakeholders to develop a continuous improvement strategy. Ensure IT systems security and support the deployment of new services and software. Manage contract and licence compliance, while optimising technology partnerships. What You Bring: Strong leadership and communication skills, with a knack for mentoring. Extensive technical knowledge of Microsoft 365 and Azure Active Directory. Proven experience in IT support and team management. A proactive approach to problem-solving and customer service. A genuine passion for technology and continuous improvement. Ready to take the next step in your career? If you're enthusiastic about leading a dynamic team in a fast-paced environment while supporting our mission to deliver top-notch IT services, we want to hear from you! Apply Now! Reach out to us to learn more about this exciting opportunity. Your future begins here!
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IT Support Team Lead Location:
Ipswich, Suffolk Remuneration:
From 45,000 per annum Contract Details:
Permanent, Full Time Our client is a leading international manufacturer of building construction materials for roofs. They pride themselves on delivering comprehensive technical roofing solutions that cater to every client's unique needs. With a commitment to quality and innovation, they ensure their products are at the forefront of the industry, backed by a people-focused culture where employees are valued and developed. Responsibilities: Lead and mentor the IT support team, ensuring the delivery of high-quality service. Manage day-to-day operations and handle escalated issues. Oversee internal IT projects and coordinate with a Managed Service Provider (MSP). Foster a user-centric approach to customer service, identifying areas for improvement. Monitor team performance metrics and oversee documentation and training. Collaborate with stakeholders to develop a continuous improvement strategy. Ensure IT systems security and support the deployment of new services and software. Manage contract and licence compliance, while optimising technology partnerships. What You Bring: Strong leadership and communication skills, with a knack for mentoring. Extensive technical knowledge of Microsoft 365 and Azure Active Directory. Proven experience in IT support and team management. A proactive approach to problem-solving and customer service. A genuine passion for technology and continuous improvement. Ready to take the next step in your career? If you're enthusiastic about leading a dynamic team in a fast-paced environment while supporting our mission to deliver top-notch IT services, we want to hear from you! Apply Now! Reach out to us to learn more about this exciting opportunity. Your future begins here!
#J-18808-Ljbffr
