IT Team Leader / Desktop / Service Desk Support Manager
Location:
Maidstone, Kent (with commuting to the London office as required)
We are recruiting for a Managed Service Provider located in Maidstone, Kent, who provides first-class IT services and support to a diverse range of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
The suitable IT Team Lead / Helpdesk / Desktop Support Manager will be technically hands-on and responsible for managing a small team of IT professionals, overseeing helpdesk/desktop support operations, and ensuring the delivery of high-quality IT services to clients. The role is based in Maidstone, but candidates must be comfortable commuting to the London office as needed.
Key Responsibilities:
Lead and manage a team of IT support specialists, providing guidance, training, and performance evaluations.
Oversee the day-to-day operations of desktop support, ensuring timely and effective resolution of technical issues.
Develop and implement IT support policies and procedures to enhance service delivery and efficiency.
Coordinate with clients to understand their IT needs and provide tailored solutions.
Monitor and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
Stay up to date with the latest industry trends and technologies to drive continuous improvement.
Manage and prioritise support tickets, ensuring prompt and effective resolution.
Collaborate with other IT teams and departments to ensure seamless integration and support.
Qualifications:
Proven experience in a similar IT Team Lead or Helpdesk/Desktop Support Manager role.
Strong technical knowledge of desktop support, hardware, and software troubleshooting.
Excellent leadership and team management skills.
Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members.
Experience with IT service management tools and platforms.
Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified) are a plus.
Ability to work in a fast-paced environment and manage multiple priorities.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A supportive and collaborative work environment.
If you are a motivated IT professional with a passion for leading teams and delivering exceptional IT support, please get in touch.
Please send me your CV for more information. Interviewing ASAP.
#J-18808-Ljbffr
Location:
Maidstone, Kent (with commuting to the London office as required)
We are recruiting for a Managed Service Provider located in Maidstone, Kent, who provides first-class IT services and support to a diverse range of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
The suitable IT Team Lead / Helpdesk / Desktop Support Manager will be technically hands-on and responsible for managing a small team of IT professionals, overseeing helpdesk/desktop support operations, and ensuring the delivery of high-quality IT services to clients. The role is based in Maidstone, but candidates must be comfortable commuting to the London office as needed.
Key Responsibilities:
Lead and manage a team of IT support specialists, providing guidance, training, and performance evaluations.
Oversee the day-to-day operations of desktop support, ensuring timely and effective resolution of technical issues.
Develop and implement IT support policies and procedures to enhance service delivery and efficiency.
Coordinate with clients to understand their IT needs and provide tailored solutions.
Monitor and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
Stay up to date with the latest industry trends and technologies to drive continuous improvement.
Manage and prioritise support tickets, ensuring prompt and effective resolution.
Collaborate with other IT teams and departments to ensure seamless integration and support.
Qualifications:
Proven experience in a similar IT Team Lead or Helpdesk/Desktop Support Manager role.
Strong technical knowledge of desktop support, hardware, and software troubleshooting.
Excellent leadership and team management skills.
Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members.
Experience with IT service management tools and platforms.
Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified) are a plus.
Ability to work in a fast-paced environment and manage multiple priorities.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A supportive and collaborative work environment.
If you are a motivated IT professional with a passion for leading teams and delivering exceptional IT support, please get in touch.
Please send me your CV for more information. Interviewing ASAP.
#J-18808-Ljbffr
