IT Technical Support - 3rd Line IT Support
IT Technical Support - 3rd Line IT Support. Permanent. T6/MN/114770. £50K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Must be Eligible to work in the UK. Leading dynamic manufacturing business requires an experienced
3rd Line IT Support - IT Technical Support Specialist.
The role will suit a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents & escalate to Specialist Third Parties. Role: Provide 3rd Line IT Support for an end user base - onsite IT Support. Main bulk of the role will focus on supporting End User Compute - mainly 3rd Line Onsite Support & Remote Desktop Support. Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Escalating Networking Incidents to Third-Party providers that manage SD-WAN, LAN & Networking. Skills Experience Required: 3rd Line IT Support - must have 3rd line IT Support experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. SD-Wan - able to troubleshoot and then escalate to a Third Party. General Networking - Aruba or Cisco - Network Switching & Routing - able to Troubleshoot then escalate to a Third-Party. Firewalls - ideally Fortinet or similar experience. Microsoft Office 365 - administration. Active Directory & Azure Active Directory - administration. MCM, Print Services, Entra, InTune & AutoPilot - other similar Microsoft tools. IDP - Identity Provider Platform - Okta or similar technology experience. SSL Certificate Renewal Process. Document fixes & workarounds - aligned to IT Security Policy. Third Parties - Escalating issues to IT Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - ideally have an understanding of ITIL best practices. Citrix support. Cloud - AWS or Azure - deploying & integrating Cloud solutions. Benefits Package: Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme (EAP) and Occupational Health Support + Holiday Purchase Scheme + Employee Discount Platform. Keywords:
3rd Line IT Support, Enterprise IT Support, Microsoft, Office 365, Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, Devon, Permanent, T6/MN/114770. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
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IT Technical Support - 3rd Line IT Support. Permanent. T6/MN/114770. £50K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Must be Eligible to work in the UK. Leading dynamic manufacturing business requires an experienced
3rd Line IT Support - IT Technical Support Specialist.
The role will suit a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents & escalate to Specialist Third Parties. Role: Provide 3rd Line IT Support for an end user base - onsite IT Support. Main bulk of the role will focus on supporting End User Compute - mainly 3rd Line Onsite Support & Remote Desktop Support. Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Escalating Networking Incidents to Third-Party providers that manage SD-WAN, LAN & Networking. Skills Experience Required: 3rd Line IT Support - must have 3rd line IT Support experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. SD-Wan - able to troubleshoot and then escalate to a Third Party. General Networking - Aruba or Cisco - Network Switching & Routing - able to Troubleshoot then escalate to a Third-Party. Firewalls - ideally Fortinet or similar experience. Microsoft Office 365 - administration. Active Directory & Azure Active Directory - administration. MCM, Print Services, Entra, InTune & AutoPilot - other similar Microsoft tools. IDP - Identity Provider Platform - Okta or similar technology experience. SSL Certificate Renewal Process. Document fixes & workarounds - aligned to IT Security Policy. Third Parties - Escalating issues to IT Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - ideally have an understanding of ITIL best practices. Citrix support. Cloud - AWS or Azure - deploying & integrating Cloud solutions. Benefits Package: Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme (EAP) and Occupational Health Support + Holiday Purchase Scheme + Employee Discount Platform. Keywords:
3rd Line IT Support, Enterprise IT Support, Microsoft, Office 365, Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, Devon, Permanent, T6/MN/114770. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
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