Location - Wakefield, but travel to all Spectrum sites will be expected.
This is an exciting opportunity for an ambitious individual to join our growing IT team located in Head Office at an entry level position.
Spectrum Community Health CIC is a community owned, award winning health provider. Our recent success at achieving new contracts demonstrates our policy of innovation and continuous improvement and is testimony to our committed and talented teams.
As a Social Enterprise our profits are reinvested into our staff and services, and we benefit from being independent, large enough to provide a level of security, yet small enough to be able to make things happen. Our multi-disciplinary teams provide healthcare services to some of the most vulnerable people in our society, from diverse backgrounds, who present a full range of general, mental health and recovery concerns.
Main duties of the job
The post holder will be supporting and working with both internal and external users, partners and suppliers. They will be required to provide efficient and confidential first line technical support to all members of Spectrum including software and hardware troubleshooting, training and technical fixes, through both remote and face to face support whilst ensuring the delivery of exceptional customer satisfaction and a personalised service. This will be a varied role with a primary focus on 1st/2nd line support and act as an escalation point to our 3rd party support provider where necessary. This role would suit someone with plenty of experience with Microsoft 365 and can easily pick up new systems with a can-do attitude when it comes to helping others and learning. Understanding of basic networking skills and experience of using Microsoft 365, including Teams and SharePoint, is a must. Post holders must have access to transport and hold a full UK driving license to be able to cover all the Spectrum Community Health CIC bases, but all travel expenses will be covered by the business. Working for our organisation
BE THE DIFFERENCE IN HEALTHCARE Join our team
We’re looking for passionate individuals to join our diverse and innovative team. Whether you are starting out in your healthcare journey or are an experienced healthcare professional looking for a new challenge we’ve got a role for you! Access to NHS Pension Annual leave on your Birthday Refer a friend scheme Training and Development opportunities Flexible Working Access to Employee Assistance and Health and Wellbeing programmes Up to 33 days annual leave Spectrum Community Health CIC provides a range of award-winning healthcare services on behalf of the NHS, Local Authority Public Health services, and other partners across substance misuse, sexual health, and health and justice settings. As a not-for-profit social enterprise and Community Interest Company our focus is centred on people – our patients, service users, staff and partners. We are building on our ambition to deliver the best in health and wellbeing on a values-driven ethos and to maintain the highest standards of patient care and service. We are an expanding organisation, but we aim to grow without compromising on quality and social value. Our Mission
Holistic interventions delivered with compassion for the stigmatised and marginalised in our communities. Our Vision
Quality healthcare that makes a difference to people’s lives, regardless of circumstances. Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for further details on the advertised role. Person specification
Qualifications
Degree or relevant experience in an IT environment. ITIL Foundation. Knowledge
Comprehensive experience and knowledge of Microsoft 365 applications including Teams and SharePoint. Understanding of first and second line IT support. A clear understanding of, and knowledge about, information and information technology requirements as applicable to a large multifaceted, multi-site organisation. Knowledge of networking including networked printers. Knowledge of SystmOne. Knowledge of ESR. Knowledge of confidentiality and awareness of information governance within the NHS. Knowledge of Azure and Teams admin. Experience
Experience of working to deadlines. Diagnosis and rectification of PC desktop hardware (PC, laptop and Printer) faults. Experience of using and maintaining databases/spreadsheets. Extensive knowledge of IT likely to be gained from working in an IT environment for a minimum of 2 years. Moving and handling IT equipment. The post holder(s) will be required to travel across all Spectrum sites and therefore they must be willing to frequently travel and have access to their own transport. The post holder(s) will be required to work across prison establishments and therefore must be able to be CTC cleared. Experience of writing SOPs and internal guides.
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The post holder will be supporting and working with both internal and external users, partners and suppliers. They will be required to provide efficient and confidential first line technical support to all members of Spectrum including software and hardware troubleshooting, training and technical fixes, through both remote and face to face support whilst ensuring the delivery of exceptional customer satisfaction and a personalised service. This will be a varied role with a primary focus on 1st/2nd line support and act as an escalation point to our 3rd party support provider where necessary. This role would suit someone with plenty of experience with Microsoft 365 and can easily pick up new systems with a can-do attitude when it comes to helping others and learning. Understanding of basic networking skills and experience of using Microsoft 365, including Teams and SharePoint, is a must. Post holders must have access to transport and hold a full UK driving license to be able to cover all the Spectrum Community Health CIC bases, but all travel expenses will be covered by the business. Working for our organisation
BE THE DIFFERENCE IN HEALTHCARE Join our team
We’re looking for passionate individuals to join our diverse and innovative team. Whether you are starting out in your healthcare journey or are an experienced healthcare professional looking for a new challenge we’ve got a role for you! Access to NHS Pension Annual leave on your Birthday Refer a friend scheme Training and Development opportunities Flexible Working Access to Employee Assistance and Health and Wellbeing programmes Up to 33 days annual leave Spectrum Community Health CIC provides a range of award-winning healthcare services on behalf of the NHS, Local Authority Public Health services, and other partners across substance misuse, sexual health, and health and justice settings. As a not-for-profit social enterprise and Community Interest Company our focus is centred on people – our patients, service users, staff and partners. We are building on our ambition to deliver the best in health and wellbeing on a values-driven ethos and to maintain the highest standards of patient care and service. We are an expanding organisation, but we aim to grow without compromising on quality and social value. Our Mission
Holistic interventions delivered with compassion for the stigmatised and marginalised in our communities. Our Vision
Quality healthcare that makes a difference to people’s lives, regardless of circumstances. Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for further details on the advertised role. Person specification
Qualifications
Degree or relevant experience in an IT environment. ITIL Foundation. Knowledge
Comprehensive experience and knowledge of Microsoft 365 applications including Teams and SharePoint. Understanding of first and second line IT support. A clear understanding of, and knowledge about, information and information technology requirements as applicable to a large multifaceted, multi-site organisation. Knowledge of networking including networked printers. Knowledge of SystmOne. Knowledge of ESR. Knowledge of confidentiality and awareness of information governance within the NHS. Knowledge of Azure and Teams admin. Experience
Experience of working to deadlines. Diagnosis and rectification of PC desktop hardware (PC, laptop and Printer) faults. Experience of using and maintaining databases/spreadsheets. Extensive knowledge of IT likely to be gained from working in an IT environment for a minimum of 2 years. Moving and handling IT equipment. The post holder(s) will be required to travel across all Spectrum sites and therefore they must be willing to frequently travel and have access to their own transport. The post holder(s) will be required to work across prison establishments and therefore must be able to be CTC cleared. Experience of writing SOPs and internal guides.
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