IT Technician

The role The IT Technician will provide IT support and services to the firm, ensuring smooth operation of systems and technology. They will assist in resolving helpdesk tickets, supporting applications, maintaining system security, and delivering user training. Working under the IT Manager and reporting to the Head of Operations & Innovation, this role is integral to maintaining an efficient, secure, and user-friendly IT environment. Examples of the responsibilities for the role include: Support Respond to and resolve helpdesk tickets in a timely manner. Provide first-line and second-line IT support to staff across the firm. Troubleshoot hardware, software, and network issues. Escalate complex problems to the IT Manager or third-party vendors as necessary. Support the use of core applications and resolve user issues. Assist configuration and troubleshooting of Case Management Systems and other legal software. Liaise with software vendors to resolve application-related issues. Back up monitoring, Software upgrades, and maintenance Ensure daily and scheduled backups are completed successfully. Investigate and resolve backup failures promptly. Conduct periodic tests to verify data integrity and recovery processes. Plan and execute software upgrades and updates across the firm. Perform regular maintenance to ensure systems are running efficiently. Document and maintain software installation guides and procedures. Vulnerability Management Identify and remediate vulnerabilities in the IT environment, including patching systems. Ensure antivirus and endpoint protection solutions are up to date. Collaborate with the IT Manager to implement security policies and updates. Imaging and Endpoint Deployment Image, configure, and deploy new desktops, laptops, and mobile devices. Maintain inventory and asset tracking for IT equipment. Manage decommissioning and secure disposal of obsolete equipment. User Inductions and training Deliver IT inductions for new staff, ensuring they are familiar with systems and procedures. Provide ongoing training for users on IT systems and software. Develop and maintain user guides and training materials. Who we are looking for… The main attributes we look for are: Essential Previous experience in an IT support role, preferably within a professional services environment. Strong knowledge of Windows operating systems, Office 365, and Active Directory. Experience with backup systems and data recovery processes. Familiarity with endpoint management, imaging, and deployment tools. Basic understanding of network principles (e.g., TCP/IP, DNS, DHCP). Proven ability to troubleshoot hardware, software, and network issues effectively. Desirable Experience working with Case Management Systems (e.g., P4W or similar). Knowledge of vulnerability management tools and practices. Exposure to legal sector IT requirements and practices. Attributes and Qualifications Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and manage multiple tasks simultaneously. A proactive approach to learning new technologies and systems. Commitment to maintaining a secure and compliant IT environment. Relevant IT certifications (e.g., CompTIA A+, Network+, or equivalent) are desirable. IT-related degree or equivalent professional experience is beneficial. Careers with Swinburne Maddison Swinburne Maddison wouldn’t be the firm it is today without our team. We are committed to providing opportunities for all employees, whether they’ve been with us since day one or are new to our exciting journey ahead. As we’ve grown, we have invested heavily in our team through comprehensive training and support, ensuring a safe and modern work environment. We offer detailed career paths for colleagues who wish to progress, whether they are lawyers or part of our dedicated support team. We offer a number of benefits for our team including: a competitive salary, based on experience; a pension and/or cycle-to-work salary sacrifice schemes; additional holiday scheme for length of service; additional holiday purchase scheme; death in service benefit; enhanced family leave pay; health cashback plan; a generous contribution to the staff pension scheme; membership of Perkbox; free on-site parking. a published career path for those looking to progress; an attractive non-contractual bonus scheme; Awards and Recognition At Swinburne Maddison we are proud of our teams’ achievements across the firm. Whether we are recognised as a firm, team specific awards or individual recognition. To apply please submit a CV and a short covering letter ensuring to clearly detail how you meet our required experience, skills and attributes. Applications close on Friday 14 February 2025 Job Type: Full-time Benefits: Additional leave Cycle to work scheme Employee discount On-site parking Paid volunteer time Referral programme Sick pay Schedule: Monday to Friday Work Location: In person Application deadline: 14/02/2025 Reference ID: IT Technician 0225

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