IT Technician

Key Responsibilities: Support regional and local users with supervision, training, and documentation. Log all incidents and requests within the managed ServiceNow platform. Support and troubleshoot clients, mobile phones, tablets, and peripheral devices (Windows OS, printers, scanners, etc.). Support Microsoft Teams Telephony System. Troubleshoot network and connectivity issues pertaining to cabling and local area network. Introduction, operation, and maintenance of locally needed IT systems. Local user management (new user requests, access control and permission, user retirement). Monitor and service standard ALPLA solutions provided by Corporate IT based on guidelines. Maintain clients and install updates regularly. Support and participate in projects. This role will be based at our Golborne site, but will require ad hoc travel to other UK sites. Minimum Requirements: Preferably up to 12 months experience within a 1st line support role within a medium to large organisation. Multi-site experience would be a distinct advantage (confident with remote access support). Motivated and enthusiastic individual with a positive and problem-solving approach to tasks. Excellent attention to detail. Excellent communication skills, personable and approachable. Working Hours: Monday to Friday (8-5) - Golborne Location (WA3 3JD). At ALPLA, we stand for high-quality plastic packaging throughout the world. Around 22,000 colleagues produce quality packaging for foodstuffs, cosmetics, and industrial cleaning brands for many blue-chip clients across 190 ALPLA sites in 45 countries. We are a global manufacturer with sites across the UK, supported by our regional IT function from our UK flagship plant. ALPLA UK offers career development and progression opportunities - we support and upskill, a perfect opportunity for someone looking to enhance their career. Starting Salary: £25,000 + Regular Salary Reviews, Excellent Benefits & Career Progression.

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