Description
Advantage Truck Group (ATG) has a job opportunity for an
IT Technician . The IT Technician’s primary responsibility is to provide IT support to ATG employees. Additionally, this position will assist with routine systems preventative and proactive maintenance of all IT infrastructure. Schedule Full-time 40-hour base work week, Shrewsbury location. Monday through Friday, 8:00 AM to 5:00 PM, with overtime as needed. This schedule includes a 1-hour unpaid lunch break, ideally taken around noon, with flexibility when needed. Compensation Hourly employee on a weekly basis at a rate of $23.00 per hour, eligible for overtime (time and a half) for any hours actually worked in excess of 40 hours during the work week. Upon successful completion of your first sixty days and an introductory performance review, eligible for a merit-based increase of up to $2.00 per hour. Benefits FULL BENEFITS DAY ONE Medical, Dental and Vision Insurance Short and Long Term Disability - Company paid Life Insurance - Company paid Paid time off - 15 days* during first year (*prorated to hire date) Paid holidays - 7 per year 401K with 4% match Culture and Environment Career advancement opportunities Company training programs Employee driven continuous improvement programs Performance recognition and rewards program Supportive leadership Learning environment Duties and Responsibilities IT Support relating to technical issues involving Microsoft’s core business applications and operating systems Ability to travel to site locations based on customer ticket requests. Support of disaster recovery solutions Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Basic remote access solution implementation and support: VPN, Terminal Services, Anydesk Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets System documentation maintenance and review Communication with employees as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Computer Repair and Maintenance Virus/Malware issues Network scanning/printers Desktop application and operating system management Installation, configuration and troubleshooting Network connectivity Wired Wireless DHCP Subnets VLANs iPhone, iPad, Android systems Gmail end user email creation and management Email bounce back troubleshooting SPAM services Webmail User management Microsoft Active Directory and Exchange Add/Change/Delete Network file permissions Create distribution lists Security Group concepts Backups Management of customer backup software Remote Backup Solutions Local Backup Solutions Additional Duties and Responsibilities Improve employee service, perception, and satisfaction Fast turnaround of employee requests Ability to work in a team and communicate effectively Escalate service requests that require higher level support Generate Tickets in our JitBit System to document work and solutions. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Travel to all of our Branch locations as needed. Minimum one-year relevant experience working as an outside support resource or two years relevant experience working as an internal support resource CompTIA A+ certification required within first three months of employment. Or equivalent knowledge/experience. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues Ability to multi-task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately Service awareness of all organization’s key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast-moving environment Basic understanding of
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IT Technician . The IT Technician’s primary responsibility is to provide IT support to ATG employees. Additionally, this position will assist with routine systems preventative and proactive maintenance of all IT infrastructure. Schedule Full-time 40-hour base work week, Shrewsbury location. Monday through Friday, 8:00 AM to 5:00 PM, with overtime as needed. This schedule includes a 1-hour unpaid lunch break, ideally taken around noon, with flexibility when needed. Compensation Hourly employee on a weekly basis at a rate of $23.00 per hour, eligible for overtime (time and a half) for any hours actually worked in excess of 40 hours during the work week. Upon successful completion of your first sixty days and an introductory performance review, eligible for a merit-based increase of up to $2.00 per hour. Benefits FULL BENEFITS DAY ONE Medical, Dental and Vision Insurance Short and Long Term Disability - Company paid Life Insurance - Company paid Paid time off - 15 days* during first year (*prorated to hire date) Paid holidays - 7 per year 401K with 4% match Culture and Environment Career advancement opportunities Company training programs Employee driven continuous improvement programs Performance recognition and rewards program Supportive leadership Learning environment Duties and Responsibilities IT Support relating to technical issues involving Microsoft’s core business applications and operating systems Ability to travel to site locations based on customer ticket requests. Support of disaster recovery solutions Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Basic remote access solution implementation and support: VPN, Terminal Services, Anydesk Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets System documentation maintenance and review Communication with employees as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Computer Repair and Maintenance Virus/Malware issues Network scanning/printers Desktop application and operating system management Installation, configuration and troubleshooting Network connectivity Wired Wireless DHCP Subnets VLANs iPhone, iPad, Android systems Gmail end user email creation and management Email bounce back troubleshooting SPAM services Webmail User management Microsoft Active Directory and Exchange Add/Change/Delete Network file permissions Create distribution lists Security Group concepts Backups Management of customer backup software Remote Backup Solutions Local Backup Solutions Additional Duties and Responsibilities Improve employee service, perception, and satisfaction Fast turnaround of employee requests Ability to work in a team and communicate effectively Escalate service requests that require higher level support Generate Tickets in our JitBit System to document work and solutions. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Travel to all of our Branch locations as needed. Minimum one-year relevant experience working as an outside support resource or two years relevant experience working as an internal support resource CompTIA A+ certification required within first three months of employment. Or equivalent knowledge/experience. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues Ability to multi-task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately Service awareness of all organization’s key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast-moving environment Basic understanding of
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