The IT Tools Engineer at indie will oversee and administer our global toolset for Business/Engineering systems, including ALM/RM (e.g., Jama), PLM (TBD), Enterprise Architect, Ansys Medini, and ReqIF data exchange. This role is critical in implementing, developing, and supporting these key systems while providing global support for issue resolution, user training, and tool administration. This role, reporting to the Global Director of IT located in Michigan, U.S., provides the flexibility to be based in one of our office locations, including Austin, TX, Aliso Viejo, CA, Toronto, Canada, or Edinburgh, UK.
Key Responsibilities
Support and maintain Jama Connect
Develop, improve, and maintain customizations for tools
Manage accounts, user access, groups, projects, permissions, and templates
Administer Medini license manager and configure Structure Manager (e.g., creating Revision and Variant Rules)
Work with ReqIF requirements interchange
Support the implementation of a future PLM system and its integration with hardware engineering tools
Translate business requirements into PLM/ALM solutions and serve as an architect for these systems
Perform User Acceptance Testing (UAT) for tool updates and IT rollouts
Lead and support change management initiatives
Provide global user training on standardized tools
Act as the first point of contact for troubleshooting and issue resolution
Support user installation and setup, ensuring seamless operation
Manage licensing, tracking, and administration
Contribute to annual budget planning for tool investments and growth
Investigate and troubleshoot data issues to enhance application performance
Provide technical guidance and mentorship to support team members
Qualifications
Diploma/certificate in Information Technology or a related field and 10+ years of professional experience
5+ years of experience administering and supporting IT applications, particularly Engineering Applications (e.g., RM, ALM, and/or PLM)
Experience with middleware platforms (e.g., OpsHub) and Atlassian tools (e.g., Jira, Confluence) is a plus
Familiarity with application development, ITIL frameworks, and automotive standards (e.g., ASPICE, ISO 26262) is advantageous
Strong problem-solving and critical-thinking skills, with the ability to troubleshoot technical issues
Proven ability to communicate technical concepts to business users and build relationships across organizational levels
A passion for customer service and technology, with a drive to succeed
This position offers an exciting opportunity to support cutting-edge technology systems and make a significant impact on indie’s global operations. If you're passionate about IT applications and engineering tools, we’d love to hear from you!
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