Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will assist in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Customer Service
Provide customers with excellent levels of Customer service. Deal with customer complaints and inquiries, providing the best possible outcome. Ensure the personal appearance of sales staff is in line with company guidelines. Have an understanding of the Customer Service measuring programme. Ensure that targets are achieved and, where possible, exceeded. Monitor staff service levels in order to maximise store sales. Utilise in-store devices, making sure that the customer is offered the whole product range. Use reports to assist you in product placement of key selling lines. Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. Provide assistance with the maintenance of standards on the sales floor. Keep stock clean and presentable at all times. Training & Development
Encourage personal progression throughout your store. Provide assistance with the induction and training of new starters. Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments. Skills/Experience/Knowledge Needed
Retail Supervisor experience would be advantageous. Strong verbal and written communication skills. IT skills - Microsoft Outlook, Word, and Excel. We know our employees work tirelessly to make JD Sports the success it is today, and in turn, we offer them some amazing benefits: Discretionary Bonus Scheme Staff Discount On JD Group and other brands within the organisation Personal development opportunities to learn and develop at work.
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Provide customers with excellent levels of Customer service. Deal with customer complaints and inquiries, providing the best possible outcome. Ensure the personal appearance of sales staff is in line with company guidelines. Have an understanding of the Customer Service measuring programme. Ensure that targets are achieved and, where possible, exceeded. Monitor staff service levels in order to maximise store sales. Utilise in-store devices, making sure that the customer is offered the whole product range. Use reports to assist you in product placement of key selling lines. Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. Provide assistance with the maintenance of standards on the sales floor. Keep stock clean and presentable at all times. Training & Development
Encourage personal progression throughout your store. Provide assistance with the induction and training of new starters. Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments. Skills/Experience/Knowledge Needed
Retail Supervisor experience would be advantageous. Strong verbal and written communication skills. IT skills - Microsoft Outlook, Word, and Excel. We know our employees work tirelessly to make JD Sports the success it is today, and in turn, we offer them some amazing benefits: Discretionary Bonus Scheme Staff Discount On JD Group and other brands within the organisation Personal development opportunities to learn and develop at work.
#J-18808-Ljbffr
