SUPERVISOR:
Hope Refugee Drop In Center Manager
HOURS:
8:30-5 M-F flexible CLASSIFICATION:
Full time/ Hourly/ Non-Exempt
TRAVEL / LOCATION:
248 West Ferry QUALIFICATIONS: Knowledge of culture and experience in providing trauma informed care or willingness to learn Spanish and English language proficiency required Prior experience as a caseworker for public or nonprofit employer Prior experience implementing social programs JOB SUMMARY:
Provide case management to diverse communities. Respond to client identified needs by providing case management services to post re-settlement or secondary migration refugee community members in Buffalo. Advocate for clients and assist them with access to community service organizations. Promote self-sufficiency in meeting short and long term needs and goals. CASE MANAGEMENT: Provide client driven flexible support to program participants Provide information, translation, advice, referrals, and advocacy services in the client’s native language Maintain thorough case notes regarding client interactions and issues Advocate for clients while speaking with other agencies, organizations, caseworkers Provide transportation to clients for appointments Report on progress of client issues to Supervisor via informal briefings, case conferences and team meetings as required Make suggestions in the development of responsive, innovative and flexible strategies that aim to provide appropriate and sustainable outcomes for clients Maintain and develop relationships with other relevant agencies for clients A driver’s license OR ability to travel to multiple locations is a must Perform other duties consistent with client advocacy as assigned by Supervisor Participate in all required staff meetings and trainings ADMINISTRATION: Attend training or conferences to remain current with trends and best practices in service delivery. Respond to and follow through on other projects and responsibilities assigned by the Director of Program Operations Ability to research and address the social determinants of health and how financial stressors affect individuals
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Hope Refugee Drop In Center Manager
HOURS:
8:30-5 M-F flexible CLASSIFICATION:
Full time/ Hourly/ Non-Exempt
TRAVEL / LOCATION:
248 West Ferry QUALIFICATIONS: Knowledge of culture and experience in providing trauma informed care or willingness to learn Spanish and English language proficiency required Prior experience as a caseworker for public or nonprofit employer Prior experience implementing social programs JOB SUMMARY:
Provide case management to diverse communities. Respond to client identified needs by providing case management services to post re-settlement or secondary migration refugee community members in Buffalo. Advocate for clients and assist them with access to community service organizations. Promote self-sufficiency in meeting short and long term needs and goals. CASE MANAGEMENT: Provide client driven flexible support to program participants Provide information, translation, advice, referrals, and advocacy services in the client’s native language Maintain thorough case notes regarding client interactions and issues Advocate for clients while speaking with other agencies, organizations, caseworkers Provide transportation to clients for appointments Report on progress of client issues to Supervisor via informal briefings, case conferences and team meetings as required Make suggestions in the development of responsive, innovative and flexible strategies that aim to provide appropriate and sustainable outcomes for clients Maintain and develop relationships with other relevant agencies for clients A driver’s license OR ability to travel to multiple locations is a must Perform other duties consistent with client advocacy as assigned by Supervisor Participate in all required staff meetings and trainings ADMINISTRATION: Attend training or conferences to remain current with trends and best practices in service delivery. Respond to and follow through on other projects and responsibilities assigned by the Director of Program Operations Ability to research and address the social determinants of health and how financial stressors affect individuals
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