JOB VACANCY: Agnes Smith Advice Centre – Adviser (p/t)
January 21, 2025
Role summary We are recruiting a part-time Adviser to give welfare benefits, money and housing advice, and carry out casework. This is a role in a supportive team, making a difference for the people most affected by the cost of living crisis. Job location (usual place of work):
Agnes Smith Advice Centre, 96 Blackbird Leys Road, Oxford, OX4 6HS. Some home working may be possible by negotiation. Pay Rate:
£33,366 to £35,235 per annum, pro rata, dependent on skills and experience. Applications close:
Midnight, Wednesday 5 February 2025. Hours:
Part-time. Contract is:
Permanent. Role purpose:
To give welfare benefits, money and housing advice and carry out casework with clients. Advice work: Provide advice drawing on knowledge and experience of welfare benefits, money advice and housing. Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use information sources to find, interpret and communicate the relevant information. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Refer internally or to other specialist agencies as appropriate. Ensure that all work conforms to the centre’s office manual, the Advice Quality Standard, and funding requirements, as appropriate. Ensure that work reflects and supports the centre’s equality and diversity strategy. Ensure that all work is in line with the centre’s safeguarding policy and procedures. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Social policy: Assist with social policy work by providing information about clients’ circumstances through the appropriate channel. Alert clients to social policy options, such as referral to their MP. Professional development: Keep up to date with legislation, policies and procedures, undertake appropriate training and read relevant publications. Complete the required training to comply with quality assurance processes. Attend relevant internal and external meetings as agreed with the line manager. Prepare for and attend supervision sessions, team meetings and away days as appropriate. Administration: Use IT for statistical recording of information relating to social policy and funding requirements, record keeping and document production. Ensure that all work conforms to the centre’s systems and procedures. Provide statistical information on the number of clients and nature of cases. Other duties and responsibilities: Demonstrate commitment to the aims and policies of the centre. Abide by health and safety guidelines and share responsibility for own safety and that of colleagues. Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service. We are a certified Oxford Living Wage employer.
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January 21, 2025
Role summary We are recruiting a part-time Adviser to give welfare benefits, money and housing advice, and carry out casework. This is a role in a supportive team, making a difference for the people most affected by the cost of living crisis. Job location (usual place of work):
Agnes Smith Advice Centre, 96 Blackbird Leys Road, Oxford, OX4 6HS. Some home working may be possible by negotiation. Pay Rate:
£33,366 to £35,235 per annum, pro rata, dependent on skills and experience. Applications close:
Midnight, Wednesday 5 February 2025. Hours:
Part-time. Contract is:
Permanent. Role purpose:
To give welfare benefits, money and housing advice and carry out casework with clients. Advice work: Provide advice drawing on knowledge and experience of welfare benefits, money advice and housing. Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use information sources to find, interpret and communicate the relevant information. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Refer internally or to other specialist agencies as appropriate. Ensure that all work conforms to the centre’s office manual, the Advice Quality Standard, and funding requirements, as appropriate. Ensure that work reflects and supports the centre’s equality and diversity strategy. Ensure that all work is in line with the centre’s safeguarding policy and procedures. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Social policy: Assist with social policy work by providing information about clients’ circumstances through the appropriate channel. Alert clients to social policy options, such as referral to their MP. Professional development: Keep up to date with legislation, policies and procedures, undertake appropriate training and read relevant publications. Complete the required training to comply with quality assurance processes. Attend relevant internal and external meetings as agreed with the line manager. Prepare for and attend supervision sessions, team meetings and away days as appropriate. Administration: Use IT for statistical recording of information relating to social policy and funding requirements, record keeping and document production. Ensure that all work conforms to the centre’s systems and procedures. Provide statistical information on the number of clients and nature of cases. Other duties and responsibilities: Demonstrate commitment to the aims and policies of the centre. Abide by health and safety guidelines and share responsibility for own safety and that of colleagues. Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service. We are a certified Oxford Living Wage employer.
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