Junior IT Administrator

About Innovative Trials At Innovative Trials, we don’t just lead the way in patient recruitment solutions—we redefine the patient journey! As an award-winning and industry-recognised leader, we’ve built a reputation for not only delivering results but continuously pushing the boundaries of patient recruitment. We celebrate our wins, learn from our challenges (and each other), and most importantly, we’re always hungry for more. But what’s our secret recipe? Our people. At Innovative Trials, every team member is a HERO. Yep, you heard that right! Without their drive and passion, we wouldn’t be where we are today. Want proof? Check out our careers page! And now, we’re growing (again!)! With an exciting pipeline of new projects, we’re on the lookout for a Junior IT Administrator to join our team. Could that be you? The Role: Junior IT Administrator As a Junior IT Administrator, you will play a crucial role in ensuring that our technology operates efficiently by providing exceptional support to our global workforce. This hands-on position involves troubleshooting problems, managing devices, and enhancing the user experience. Additionally, you will contribute to broader projects that help transform the company. What You'll Be Doing: User Support: Daily ticket management for internal users and 2nd tier support for contractors. Documentation: Create and maintain IT support documentation for common problems and processes. Maintain knowledge base. Onboarding/Offboarding: Manage onboarding and offboarding, including accounts, equipment, training, and permissions. Project Assistance: Provide support during the Zoho migration project and other IT projects. Asset Management: Track company devices, ensuring proper maintenance and updates, including MDM ownership. Training: New software training for existing users, onboarding training, and refresher sessions. Security: Coordinate with the rest of the IT Team in maintaining security procedures, active monitoring of systems, and monthly reporting. Remote support: Support users across the Globe. Ready to make an impact and join a team that’s reshaping the future of patient recruitment and retention in clinical trials? At Innovative Trials, we believe in delivering excellence—and having fun while we do it. If you’ve got the drive, we’ve got the role! Key Skills/Attributes Desired: Tech Stack Google Workspace Administration: Proficiency with managing Google Workspace (email, drive, groups, permissions, etc.). macOS and Mobile Device Management (MDM) Support: Knowledge of macOS and MDM troubleshooting, software installation, updates, and configurations. CRM Familiarity (Zoho is preferred): Basic understanding of a CRM (or willingness to learn) to support the transition and provide ongoing user assistance. Networking Basics: Basic network configuration understanding. Hardware Support: Ability to handle physical tasks like setting up laptops, monitors, network cabling, managing peripherals, and minor hardware repairs. Microsoft Office 365 (Word, Excel): Ability to troubleshoot basic Office 365 app problems. Soft Skills Communication: Ability to explain technical issues in simple terms to non-technical users. Problem-Solving: A resourceful and logical approach to diagnosing and fixing IT issues. Customer Service: Patience and a user-first mindset, given they’ll be the first point of contact for support.

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